Ahmad Ellison
Philadelphia,Pennsylvania
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
4
4
years of professional experience
Work History
Online Game Presenter
Evolution Gaming
Philadelphia, PA
01.2024 - Current
- Dealt cards to players according to game rules and regulations.
- Observed games in progress, ensuring that all rules were followed.
- Maintained a positive attitude towards customers and other employees.
- Checked decks for integrity before dealing cards to players.
- Answered questions from customers regarding game rules and procedures.
- Provided support to fellow dealers during high-traffic periods.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Data Entry Clerk
PeopleShare
Philadelphia, PA
11.2023 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
Assistant Administrator
Human Good
Philadelphia, PA
05.2023 - 11.2023
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
- Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
- Created reports using MS Office Suite programs.
- Performed data entry tasks into company database system on a daily basis.
- Assisted in onboarding process of new employees by providing orientation materials and answering questions regarding company policies.
- Managed computer databases, physical file systems and required logs.
- Oversaw inventory purchases, restocking and organization.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
Customer Service Call Center Supervisor
Axion Contact
Philadelphia, PA
12.2021 - 02.2023
- Modeled high-quality customer service to team of 30 plus employees.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Call Center Supervisor
Omni Interactions
Philadelphia, Pennsylvania
05.2020 - 11.2021
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained strong call control and quickly worked through scripts to address problems.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Updated customer accounts, addresses and contact information within call management databases.
- Motivated and promoted team employees from within for key leadership roles.
Education
High School Diploma -
Cairo High School
Cairo, GA05.2003
Some College (No Degree) -
Fort Valley State University
Fort Valley, GASkills
- PC Proficient
- Data Entry Documentation
- Check Processing
- Technologically Savvy
- Records Management Systems
- Back Office Operations
- Advanced MS Office Suite Knowledge
- Cash Deposit Preparation
- Sensitive Material Handling
- Excel Spreadsheets
- Recordkeeping and Bookkeeping
- CRM and Office Management Software
- Verbal and Written Communication
- Microsoft Office Suite
- Microsoft Office
- Multi-Line Telephone Systems
- Professional and Courteous
- Office Equipment Operation
- Strong Organizational Skills
- Gaming Regulations
- Multitasking
Timeline
Online Game Presenter
Evolution Gaming
01.2024 - Current
Data Entry Clerk
PeopleShare
11.2023 - Current
Assistant Administrator
Human Good
05.2023 - 11.2023
Customer Service Call Center Supervisor
Axion Contact
12.2021 - 02.2023
Call Center Supervisor
Omni Interactions
05.2020 - 11.2021
High School Diploma -
Cairo High School
Some College (No Degree) -
Fort Valley State University