Ahmad El Makdah
Miami,FL
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
Axel Beach Miami Hotel
Miami Beach, FL
11.2020 - Current
- Complete end-of-day activities, including posting charges to accounts, running night audit backups, and rolling the date, while addressing any guest inquiries during the process.
- Process various payment types such as room charges, cash, checks, debit, or credit, ensuring seamless transactions and assisting guests with billing questions.
- Print contingency lists to maintain a record of all guests in case of emergency, demonstrating attentiveness to safety and guest care.
- Sell accommodations to guests without reservations based on availability, ensuring a welcoming and accommodating experience.
- Complete the Room Rate Variance Report, ensuring accurate pricing, and addressing guest concerns regarding room charges.
- Process guest check-ins and assign rooms while providing a friendly and informative introduction to the hotel’s amenities.
- Supervise the front office team, ensuring excellent customer service, and efficient operations.
- Address guest concerns, and resolve complaints promptly to maintain high satisfaction levels.
- Train and mentor front office staff to enhance performance and ensure adherence to hotel policies.
Medical Assistant
Prestige Healthcare
Houston, TX
02.2020 - 11.2020
- Directed patient flow during practice hours, minimizing patient wait times.
- Contacted insurance providers to verify accurate information and secure authorization for billing codes.
- Provided medical assistant treatment, including functional mobility, range, and strengthening exercises, while evaluating and coordinating treatment plans.
- Operated office equipment such as fax machines, copiers, and phone systems, arranging for repairs when needed.
- Implemented in-office workshops to educate patients on maintaining their health.
- Composed and distributed inter-departmental memorandums to ensure timely delivery of critical information while maintaining confidentiality.
- Maintained office supplies, ensuring readiness for the next business day.
Business Manager
Massage Envy Spa
Houston, TX
02.2018 - 01.2020
- Managed three clinics in the greater Houston area.
- Oversaw daily business operations and ensured adherence to company policies and procedures.
- Collaborated with upper management and franchise owners to set and achieve clinic sales goals.
- Developed strategies to improve client retention and satisfaction.
- Monitored financial performance, including budgets and revenue targets, to ensure profitability.
Education
Bachelor of Arts - Hotel Management
Houston Community College
Houston, TX05-2018
Associate of Science - Nursing
Saida Technical School
Lebanon06-2011
Skills
- Front office operations
- Hospitality services
- Fluent in English and Arabic
- Billing resolution
- Team supervision
- Room assignment
- Customer relationship management
- Safety compliance
Certification
- Human trafficking awareness
Languages
English
Full Professional
Arabic
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Front Office Manager
Axel Beach Miami Hotel
11.2020 - Current
Medical Assistant
Prestige Healthcare
02.2020 - 11.2020
Business Manager
Massage Envy Spa
02.2018 - 01.2020
Bachelor of Arts - Hotel Management
Houston Community College
Associate of Science - Nursing
Saida Technical School
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