Ahmad El Traboulsi
Dublin
Summary
Service consulting professional, skilled in developing client relationships and optimizing service delivery. Adept at identifying client needs and providing tailored solutions that drive satisfaction. Reliable team player with strong focus on achieving impactful results and adapting to dynamic environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Consultant
Midwestern Auto Group
Dublin, USA
04.2015 - Current
- Determining automotive issues and services involves listening to the customer's description of symptoms, clarifying the problem, inspecting the vehicle, possibly taking a test drive, reviewing the vehicle's maintenance history, assessing service schedules, and confirming warranty and service contract details by reviewing documentation. It also includes explaining coverage details, creating estimates by pricing materials, supplies, and labor, calculating customer's payments, and documenting the repair order with detailed symptoms, identified problems, and causes, securing approval signatures, and entering the information into the service database system.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Handled incoming calls from customers regarding product or service orders.
- Ensure customer vehicle is received and delivered in a professional manner.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Volunteer
American Red Cross
Columbus, USA
06.2013 - 05.2018
- Volunteer at Blood Drive Columbus area and Mobile supply warehouse on days off.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Showroom Manager
Furniture One
Columbus, USA
02.2014 - 04.2015
- Reached out to clients to update them on the status of their order, or to quickly and effectively solve any concerns after delivery.
- Maintained customer database and tracked sales trends.
- Developed store merchandising strategies to optimize product visibility and increase sales.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Managed showroom budgeting and forecasting activities for optimal financial performance.
- Planned promotional events to attract new customers and boost revenue growth.
- Performed weekly audits of stock levels, pricing accuracy, and display standards.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
Service Manager
Land Rover Bahrain
Manama, Bahrain
05.2010 - 02.2013
- Manages a total of 40 employees in the department.
- Carries out supervisory responsibilities in accordance with Land Rover factory policies and procedures.
- Following the warranty and extended warranty policy and procedures.
- Responsibilities include interviewing, hiring, and training employees, along with the training manager. Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing customer complaints, and resolving problems.
- Reporting directly to the after-sales manager.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
Area Research Manager (Automotive Division)
Infas Middle East Company
Dubai, UAE & North Africa
01.2005 - 04.2010
- Performed service audits for 50+ workshops in various locations
- Responsibilities include staff recruiting, training, briefing, debriefing, and final assessments.
- Developed and implemented project plans, schedules, budgets and objectives.
- Created and executed strategies for successful completion of projects.
- Identified potential risks associated with each project and developed mitigation plans.
- Managed multiple concurrent projects to ensure timely completion within budget.
- Resolved conflicts between project stakeholders to ensure the success of the project.
- Reporting directly to the managing director.
Reception Supervisor
Bmw Agmc
Dubai, UAE
04.2001 - 01.2005
- Oversee five service advisors to deliver exceptional aftersales service, aiming for the pinnacle of customer satisfaction.
- Foster transparent communication among customers and staff to boost the quality of job completion and bolster customer trust.
- Adhere to the principal's repair standards to ensure superior workmanship, thereby increasing customer contentment and reducing repeat repairs.
- Maintain high productivity levels to augment profit margins and expedite job turnover.
- Receive vehicles with efficiency and professionalism, reassuring customers of their vehicle's security.
- Guarantee meticulous delivery of customer vehicles.
- Supervised front desk staff, ensuring proper coverage and performance of duties.
- Ensured that all client needs were met in a timely manner.
Service Advisor
BMW
Doha, Qatar
05.1998 - 03.2001
- Determining automotive issues and services involves listening to the customer's symptom descriptions, clarifying problems, inspecting the vehicle, test driving if necessary, reviewing maintenance records, assessing service schedules, confirming warranty and service contract details by reviewing documentation, outlining provisions and exclusions, creating estimates by pricing materials, supplies, and labor, computing customer's payments, and composing a repair order that details the identified symptoms, issues, and causes, secures approval signatures, and logs the order into the service database system.
- Ensure customer vehicle is received in a professional manner and delivered.
Warehouse Supervisor
Safaa Nonwoven Production Company
Damascus, Syria
01.1997 - 05.1998
- Emphasizing staff attention to uphold a safe and clean work environment is key. This includes organizing shelves, pallet areas, and workstations, keeping the shipping supply area tidy, adhering to procedures, rules, and regulations, filling out reports with necessary details, upholding quality service by meeting organizational standards, and managing warehouse operations through scheduling and supervising employees to ensure task completion.
- Focusing on safety, inventory, reporting, and equipment maintenance.
Security Guard
American Embassy
Damascus, Syria
01.1995 - 01.1997
- Conducted daily security patrols of 6 assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
Floor Supervisor (Export Department)
Teleplast GMBH - BMW Factory
Germany
07.1990 - 07.1993
- Conducting quality checks on parts from the production line, preparing for parts delivery, liaising with the transport coordinator, and reaching out to the customer to ensure delivery satisfaction.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Ensured compliance with safety regulations and company policies.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Developed employee training materials and conducted orientation sessions for new hires.
Education
Bachelor's Degree - Civil Engineering
Lebanese University
01.1990
Skills
- Customer satisfaction index (CSI)
- Appointment & time management
- Workshop performance
- Reception & staff attitude
- Warranty policy and procedures
- Work in process (WIP)
- Negotiation Tactics
- Documentation And Reporting
- Service Recommendations
- Customer Service
- MS Word
- Excel
- Outlook
- Internet Literature
- Marketing Strategies
- Sales expertise
- Public speaking
- Customer relations
- Client relationship building
- Cash handling
Certification
- Naval Support Activity - United State Army - Manama, Bahrain
- Alzayani Investments Group - Manama, Bahrain
- ISO 9001:2008 - Manama, Bahrain
- Euro motors - Manama, Bahrain
- CRM - Dubai, UAE
- Platinum service consultant BMW USA
- BMW profile of achievement (USA)
- Service advisor competition winner - BMW Dubai, UAE
References
- Frank W Steffen, Sales Manager, Audi Mentor, fsteffen@penskeautomotive.com, 440-209-4041
- Rafiq Zaman, Sr. QA Analyst, McGraw-Hill Education, Rafiq226@yahoo.com, 614-787-7678
- Jim Ralph, Representative, Riverside Furniture, Cincinnati, Ohio, jr@jfralph.com
- Toni Lipsey, Coordinator, Office of Volunteer and Community Resources, American Red Cross - Central Ohio, toni.lipsey@redcross.org
- Talon Pillay, Aftersales Director, BMW Group China, talon.pillay@bmw.com
- Raef Eid, Managing Director, Infas Middle East, raef@infasme.com
- Andreas Steding, International Trainer, BMW Group Germany, andreas.steding@bmw.de
- Tim Trencker, Regional Operation Manager, Porsche Middle East, trenker@porsche-me.com
- Tony Skidmore, Managing Director, Clarence Communications LTD UK, tony.skidmore@clarencecommunications.co.uk
- Makram Basiouni, DBDM, Ford Group Middle East, mbasioun@ford.com
- Salim Sabbagh, Dealer Development Manager, BMW Group Middle East, salim.sabbagh@bmw.com
- Jürgen Fishhaber, Aftersales Area Manager, BMW Group Worldwide, juergen.fishhaber@bmw.com
- Faz Meeajaum, Aftersales Director, BMW Group UK, fazmeeajaum@yahoo.co.uk
- George Bergman, Aftersales Director, BMW Group South Africa, george.bergman@bmwdealer.co.za
- Hilary Allison, Managing Director, Porsche Africa - Angola, hilaryallison69@hotmail.com
- David Parkin, RTM - European Importers Manager, Jaguar Land Rover UK, dparki19@jaguarlandrover.com
- David Lithgow, Armored & AVM Technical Manager (Worldwide), Jaguar Land Rover UK, dlithgow@jaguarlandrover.com
- Richard Paxton, International Manager, Jaguar Land Rover UK, rpaxton@jaguarlandrover.com
- Carl Lumley, International Technical Service Manager, Jaguar Land Rover UK, clumley@jaguarlandrover.com
- Issam Jahshan, Aftersales Manager, Jaguar Land Rover Qatar - Doha, ijahshan@alfardan.com.qa
Training
- BMW, Middle East & North Africa, Service information program, Service process, Noise analysis, Engine management, E Series vehicles, Safety vehicles Z4, KSD, ETK, TIS, SA 1, SA2, SA3, Management courses, CRM
- BMW, United States of America, Emergency Response, Hazard Communication, Hazardous Waste Management, Personal Protective Equipment, Safe Driving Training, 2016 BMW 5 Series, 2017 BMW 7 series G12, MY16 BMW X3, Aftersales Roundtable - BMW Ultimate Benefits for 7 (G12), Aftersales Roundtable 3rd Quarter 2016, AIR Introduction and Application, Aftersales Roundtable 4th Quarter 2016, BMW Connected Drive Features, BMW Connected Drive, BMW History & Heritage, BMW Service Process: Consultation Preparation, BMW Service Process: The Reservation, Customer Experience: Managing a Recall, Customer Hot Buttons 2014, Efficient Dynamics, Exploring PkoD, Future Retail Overview, Introduction to TMSi, ISPA Next User Training, ISPI Next AIR, MY16 BMW X4 Assessment for Aftersales, MY2016 BMW 3 Series Assessment for Aftersales, MY2016 BMW 4 Series Assessment for Aftersales, MY2016 BMW X1 Assessment for Aftersales, MY2016 BMW X5 X6 Assessment for Aftersales, Apple Car Play Compatibility, BMW Service Process The Greeting, BMW Service Process The Walk-Around, BMW Service Process Consultation, Selling BMW Approved Tires, Service Advisor Cert Level 2 Fast Track Requirement, Service Process: Reduction and Management of Repeat Repairs, Service Advisor Cert Level 2 Fast Track Requirement, The Hello Campaign
- Land Rover, Middle East & North Africa, DDW, GTR, Topix, TR, WPPM, Automatic transmission, Service manager, Welcome to Land Rover, Dealer standard program, Land Rover RFTF, Welcome to Aftersales, Conference, L405, Communication, Drive select, All brand product knowledge, Warranty and extended warranty
Personal Information
- Number of Children: 4
- Date of Birth: 08/12/67
- Marital Status: Married
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
German
Professional
Timeline
Service Consultant
Midwestern Auto Group
04.2015 - Current
Showroom Manager
Furniture One
02.2014 - 04.2015
Volunteer
American Red Cross
06.2013 - 05.2018
Service Manager
Land Rover Bahrain
05.2010 - 02.2013
Area Research Manager (Automotive Division)
Infas Middle East Company
01.2005 - 04.2010
Reception Supervisor
Bmw Agmc
04.2001 - 01.2005
Service Advisor
BMW
05.1998 - 03.2001
Warehouse Supervisor
Safaa Nonwoven Production Company
01.1997 - 05.1998
Security Guard
American Embassy
01.1995 - 01.1997
Floor Supervisor (Export Department)
Teleplast GMBH - BMW Factory
07.1990 - 07.1993
Bachelor's Degree - Civil Engineering
Lebanese University