Ahmad Haidari
Manchester,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
EBSCO Industries
11.2023 - Current
- Troubleshooting: Identifying and resolving hardware, software, and network issues
- Installation and Maintenance: Installing and maintaining computer hardware, software, and peripherals
- User Support: Assisting end-users with technical queries and problem resolution
- Network Troubleshooting: Addressing network-related problems and ensuring connectivity
- Security Measures: Implementing and enforcing security measures for computer systems
- Backup and Recovery: Managing data backup systems and recovering data in case of failures
- Documentation: Maintaining records of hardware/software inventory and documenting solutions
- Implemented secure authentication system to protect resources and ensure access control
- Managed Active Directory environment to ensure secure access to resources
- Leveraged automation and scripting to improve system efficiency and reduce manual effort
- Installed and configured wide range of hardware and software systems, resulting in improved system performance and reliability
- Configured and deployed secure, high-performance network infrastructure that meets company's business requirements.
- Assisted in coordinating disaster recovery exercises to test system backup plans and ensure business continuity during cyber-attack event.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
IT Support
Grolen Computers
01.2023 - 11.2023
- Provided technical support to users with diverse range of IT issues
- Diagnosed hardware related faults and replaced defective components
- Developed procedures to ensure smooth operation of IT systems
- Ensured compliance with relevant policies relating to information security
- Conducted backups of data using various backup tools
- Configured IP addresses for new workstations and troubleshooted network problems
- Implemented virtual private network (VPN) solution that allowed remote access to corporate resources
- Installed, configured, and maintained servers, routers, firewalls, and other network devices
- Troubleshot network problems and resolved technical issues with both hardware and software components
- Developed and maintained disaster recovery plans to ensure business continuity in event of major outage
- Investigated and resolved network-related incidents, including malware and data breaches.
IT Internship
American University
01.2019 - 01.2021
- Responding to User Inquiries and Issues
- Performed troubleshooting on various software applications and systems
- Provided technical support to users with variety of questions related to computer systems, software and hardware
- Providing Technical Assistance and Guidance, Resolving Network Connectivity Issues, Installing and Configuring Software Applications
- Performing System and Software Upgrades, Assisting with Data Backup and Recovery
- Assessed error root causes, aiding diagnostic checks and performance investigations
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers
- Assisted in development of new technologies and IT solutions to meet organizational needs
- Supported IT teams in maintaining company hardware and software systems.
Education
Bachelor - Cybersecurity
New England College
Henniker, NH05.2026
Associate Cybersecurity -
Manchester Community College
Manchester, NH05.2024
Skills
- Firewall
- Splunk
- Kali, Ubuntu OS
- Gray logs
- Network Configuration
- Network security
- Risk management
- Vulnerability assessment
- Virtual Private Networks (VPN)
- Server Administration
- Active Directory
- User Accounts
- Domain Name System (DNS)
- Dynamic Host Configuration Protocol (DHCP)
- Remote Troubleshooting
- Microsoft Office
- Social Engineering
- ITIL ticketing service
- Wireshark software
- Log Analysis
- Network protocols
- Intrusion Detection
- Vulnerability Assessment
- Physical Security
- Digital Forensics
- FTK Imager
- Autopsy
- Scripting
Timeline
Desktop Support Engineer
EBSCO Industries
11.2023 - Current
IT Support
Grolen Computers
01.2023 - 11.2023
IT Internship
American University
01.2019 - 01.2021
Bachelor - Cybersecurity
New England College
Associate Cybersecurity -
Manchester Community College
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