AHMAD HEBA
Fishers,USA
Summary
Hard-working student with knowledge of maintenance processes and procedures, time management, and planning. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals. Detail-oriented professional with proven knowledge of inspections, safety assessments, and repair actions. Aiming to leverage my skills to successfully fill the team leader role on your team. Hard worker experienced in problem-solving, service, and time management. Aiming to leverage my abilities to successfully fill the team leader role at your company.
Diligent assistant store manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
AutoZone
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Body Shop Technician
Maaco
02.2023 - 07.2023
- Utilized hand tools such as hammers, chisels, files and grinders to perform metal work
- Repaired or replaced defective mechanical or electrical systems on vehicles
- Assisted customers with inquiries about their vehicle repairs throughout the shop process
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
- Consistently exceeded performance goals, contributing to overall success of the body shop department.
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Mitigated potential conflicts with customers by addressing concerns promptly and professionally while maintaining a solutions-oriented approach.
- Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
- Contributed to business growth by consistently receiving positive feedback from customers on completed repairs.
Senior Production Manager
Formex Automobile Outfitting Factory
07.2022 - 12.2022
- Managed a team of 20+ employees by providing guidance, training, coaching and mentoring in order to ensure the highest quality standards were met
- Developed new methods of production which resulted in increased output without compromising quality
- Utilized problem solving skills effectively when dealing with unexpected changes or delays in production schedule
- Planned ahead for upcoming projects by anticipating resource needs such as personnel, equipment, supplies
- Implemented Lean Manufacturing principles to reduce waste and increase profitability
- Negotiated contracts with vendors to secure competitive pricing
Production Manager
Technical metalic profiles factory
05.2015 - 07.2022
- Managed a team of 100+ employees in the production department
- Trained staff on safety procedures, quality standards, and equipment operation
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines
- Maintained production records, coordinating receipt and delivery of goods and materials
- Investigated customer complaints related to production issues and developed corrective actions plans as needed
- Scheduled and coordinated the delivery of materials to production lines
- Increased production and assets capacity, minimizing costs and maintaining quality standards
- Managed operations and coordinated logistical processes, driving quality of goods produced
- Assisted human resources with staffing requirements, maximizing productivity
- Created and maintained detailed production reports
- Resolved conflicts between departments or personnel within the organization as required
- Analyzed data to identify areas for improvement in productivity and quality control
- Prepared and maintained production reports and personnel records
- Made decisions concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations, and time constraints
- Supervised subordinate employees
- Monitored permit requirements for updates
Education
High School Diploma -
09.2014
Skills
- Strong Leadership Skills
- Valid Driver's License
- Staff Management
- Customer Support
- Cause and Effect Analysis
- Planned Equipment Constraints
- Material Handling Expertise
- Assembly and Production
- Customer Response
- Strategic Planning
- Strong Leadership Abilities
- Materials Management
- Inventory Coordination
- Mechanical Specifications
- Facility and Systems Operation
- Optimizing Production Output
- Training Skills
- Industrial Plant Management
- Operations Management
- Equipment Monitoring
- Maintenance Planning
- Equipment Operation
- Technical Specifications
- Raw Materials Handling
- Quality Control Standards
- Continuous Improvement Process
- Equipment Installation
- Chemical Processing Skillfulness
- Reporting Requirements
- Mechanical Maintenance
- Welding Safety Precautions
- Manufacturing
- MIG Welding
- Band Saws
- Waste Reduction
- Shielded Metal Arc Welding
- Critical Thinking
- Custom Fabrication
- Parts Reassembling
- Basic Tools
- Job Orders
- Knowledge of Heavy Equipment
- Shop Drawing
- Welding and Bolting
- Straightedge Measurements
- Surface Material Preparation
- Micrometers and Calipers
- Gas Flow Adjustments
- Maintain Equipment
- Fabrication
- Assembly
- Grinders
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- Staff management
- Pricing and markdowns
- Work Planning and Prioritization
- Loss prevention
- Sales expertise
- Sales techniques
- Strategic planning
- Issue resolution
Languages
Arabic
Native or Bilingual
English
Full Professional
Urdu
Limited Working
Timeline
Assistant Store Manager
AutoZone
01.2024 - Current
Body Shop Technician
Maaco
02.2023 - 07.2023
Senior Production Manager
Formex Automobile Outfitting Factory
07.2022 - 12.2022
Production Manager
Technical metalic profiles factory
05.2015 - 07.2022