Ahmad Hijazi
Aley,Lebanon
Summary
Experienced with guest service, team leadership, and high-pressure environments. Utilizes excellent communication to enhance customer satisfaction and team efficiency. Track record of maintaining high standards of service and seamless dining operations.
Overview
12
12
years of professional experience
Work History
Captain Waiter
Jana Sur Mer
05.2022 - Current
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
Pine Trees
Ahmad Hijazi (Myself)
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lawn Care Professional
Ahmad Hijazi (myself)
04.2013 - Current
- Increased client retention through consistent delivery of high-quality landscaping results.
- Collaborated with clients to design custom landscape plans that met their aesthetic preferences and budget restrictions.
- Implemented pest management solutions to protect clients'' lawns from infestations while maintaining environmental responsibility.
- Developed strong relationships with suppliers, negotiating favorable pricing on materials for cost reduction in service delivery.
Aluminum Installer
Omar Gharziddine Organization
04.2016 - 09.2021
- Maintained a clean and organized workspace, promoting safety and productivity among team members.
- Collaborated with team members to complete large-scale aluminum installation projects on time and within budget constraints.
- Strengthened relationships with suppliers and vendors by negotiating favorable pricing on materials, leading to increased profitability for the company.
Cashier
Eutopia
06.2018 - 09.2020
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Captain Waiter
Aura Resort
06.2015 - 08.2018
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Undergraduate - Business Administration And Management
Modern University of Business And Science
Damour, Lebanon 12.2025
Skills
- Team management
- Basic accounting
- Strong leadership
- Guest service
- Cash handling
- Customer service management
- Team supervision
- Conflict management
- Teamwork and collaboration
- Time management
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Elementary
Timeline
Captain Waiter
Jana Sur Mer
05.2022 - Current
Pine Trees
Ahmad Hijazi (Myself)
10.2019 - Current
Cashier
Eutopia
06.2018 - 09.2020
Aluminum Installer
Omar Gharziddine Organization
04.2016 - 09.2021
Captain Waiter
Aura Resort
06.2015 - 08.2018
Lawn Care Professional
Ahmad Hijazi (myself)
04.2013 - Current
Undergraduate - Business Administration And Management
Modern University of Business And Science
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