Ahmad Johnson
Newark,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
CVS Pharmacy Helpdesk
Alorica
10.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 60 daily prescriptions in high-volume pharmacy environment
Call Center Customer Service Agent
TMP Call Center
07.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Call Center Customer Service Specialist
Express Scripts
11.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered up to 70 incoming calls in busy, fast-paced global call center
Front Desk Associate
Whole Foods Market
09.2017 - 09.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks
- Used internal software to process reservations, check-ins and check-outs
- Maintained clean and organized front desk areas to uphold polished company image
Finance Specialist
World Business Lenders
09.2016 - 06.2017
- Contacted customers to immediately find resolutions for escalated issues.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Identified process issues and made recommendations for improvement or correction.
Education
Information Technology Certificate - Technology Education
Full Sail University
Winter Park, FL03.2023
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2012
Skills
- Windows10/macOS
- VMware
- Troubleshooting
- Data Structures
- Network Security
- Hardware Knowledge
- Software/Soft Skill
- Docker
- Software diagnosis
- Application support
- Network Security
- Cloud Computing
- Virtualization
- IT Infrastructure
- Project Management
- IT Service Management
Timeline
CVS Pharmacy Helpdesk
Alorica
10.2022 - Current
Call Center Customer Service Agent
TMP Call Center
07.2021 - 06.2022
Call Center Customer Service Specialist
Express Scripts
11.2020 - 03.2021
Front Desk Associate
Whole Foods Market
09.2017 - 09.2020
Finance Specialist
World Business Lenders
09.2016 - 06.2017
Information Technology Certificate - Technology Education
Full Sail University
High School Diploma -
East Orange Campus High School