Summary
Overview
Work History
Education
Skills
Timeline
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Ahmad Khan

Dallas,TX

Summary

Customer-focused Motel Front Desk Clerk with background in hospitality. Experience includes guest registration, reservation management, and handling customer inquiries and complaints with professionalism. Strengths include advanced knowledge of computer systems used in reservation management, strong interpersonal skills, and ability to multitask in fast-paced environments. Recognized for improving guest satisfaction ratings through exceptional service and problem resolution.

Overview

13
13
years of professional experience

Work History

Motel Front Desk Clerk

Surya Narayan llc
Clute, Texas
01.2024 - Current
  • Greeted guests upon arrival, verified reservations and assigned rooms.
  • Provided information to guests regarding local attractions, restaurants, directions and other services.
  • Processed payments for room charges and incidentals using a point-of-sale system.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Responded promptly to maintenance requests from guests or staff members.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Driver

Uber/Lyft
Irving , TX
09.2018 - 12.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.

Manager of Business Development and Sales

7-eleven
Orlando, Florida
03.2012 - 08.2017
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Mac Vesma
Gujarat India
05-1981

Skills

  • Language proficiency
  • Professional Appearance
  • Reservation Management
  • Complaint Handling
  • Guest Relations
  • Basic accounting
  • Front Office Support
  • Report Generation
  • Room assignments
  • Lobby oversight
  • Credit and cash payments
  • Registration processing
  • Guest amenities
  • Automated telephone systems
  • Sales expertise
  • Microsoft Office
  • Problem-solving skills
  • Property Management Systems
  • Hospitality service expertise
  • Mail and packages
  • Customer Service
  • Fluent in [Language] and [Language]
  • Documentation
  • Guest accommodations
  • Transaction Processing
  • Listening Skills
  • Guest Services
  • Effective Planning
  • Cash Handling
  • Reservations
  • Front Desk Management
  • Oral and written communications
  • Hospitality services
  • Registration

Timeline

Motel Front Desk Clerk

Surya Narayan llc
01.2024 - Current

Driver

Uber/Lyft
09.2018 - 12.2023

Manager of Business Development and Sales

7-eleven
03.2012 - 08.2017

High School Diploma -

Mac Vesma

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Ahmad Khan