AHMAD KOUMAYRA
Hospitality Manager
Beirut
Summary
Highly motivated Hospitality Management professional with diverse experience in restaurant service, retail supervision, and short-term rental management. Proven ability to lead teams, optimize operations, and deliver exceptional customer experiences. Skilled in managing daily operations, enhancing customer satisfaction, and maximizing revenue across various hospitality platforms.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Alternative Living
08.2021 - 03.2025
- Managed and optimized a portfolio of short-term rental properties across multiple online booking platforms.
- Led a dedicated hospitality team by assigning daily tasks, monitoring performance, and ensuring smooth and efficient workflow distribution.
- Maintained direct, professional communication with guests—responding promptly to inquiries, coordinating check-ins/outs, and resolving issues with a hands-on hosting approach.
- Ensured operational efficiency while consistently delivering exceptional guest experiences that boosted ratings and return bookings.
- Supervised and coordinated both the cleaning and maintenance teams, ensuring properties were consistently well-maintained, guest-ready, and met quality standards.
Point of sale supervisor
UCCM
09.2018 - 07.2021
- Company Overview: UCCM is a leading supermarket chain committed to providing quality products and exceptional customer service.
- Greeted and welcomed new members, managing the establishment and updating of memberships for UCCM programs.
- Identified and communicated customer needs to supply chain capacity and quality teams, facilitating alignment between customer expectations and company capabilities.
- Set clear, achievable goals and communicated them effectively to the team.
- UCCM is a leading supermarket chain committed to providing quality products and exceptional customer service.
Head Waiter
Station restaurant
09.2015 - 06.2017
- Company Overview: Station Restaurant is a well-established Lebanese dining brand, known for its delicious cuisine, warm hospitality, and multiple branches, offering exceptional culinary experiences to its guests.
- Shared knowledge of menu items and favors, empowering customers to make informed decisions based on their taste and preferences.
- Ensured customer satisfaction through timely table check-ins to assess food and beverage needs, demonstrating attentiveness to customer experience.
- Managed guest and employee complaints professionally, resolving issues promptly to maintain complete customer satisfaction and workforce effectiveness.
- Prepared beverages and fulfilled food orders for customers, maintaining efficiency and quality in service delivery.
- Station Restaurant is a well-established Lebanese dining brand, known for its delicious cuisine, warm hospitality, and multiple branches, offering exceptional culinary experiences to its guests.
Education
Diploma - Hospitality Management
CIS College
09.2015 - 05.2018
Skills
Customer service
Food & Beverage Service
Adaptability and flexibility
Communication
Teamwork
Event Planning
Problem-solving
Websites
Timeline
Assistant Manager
Alternative Living
08.2021 - 03.2025
Point of sale supervisor
UCCM
09.2018 - 07.2021
Head Waiter
Station restaurant
09.2015 - 06.2017
Diploma - Hospitality Management
CIS College
09.2015 - 05.2018