Ahmad Marrouch
Beirut
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder
Furn de Beirut
12.2023 - 08.2024
- Overseen all the business's daily operations, including the production of goods and sales
- Develop and implement advertising and marketing strategies to attract new customers
- Supervise staff and ensure that all operations run smoothly
- Coordinate with the suppliers to maintain the inventory
- Resolve customer complaints in a professional manner
- Ensure that the restaurant is adequately stocked with quality ingredients and supplies
- Create suitable work schedules for staff members
- Appraise staff performance and carry out the necessary disciplinary measures to address poor performance.
Bank Teller
Bankmed
05.2016 - 06.2023
- Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identified customer needs, provided information on new products and services, and directed customers to branch representatives as needed
- Maintained and balanced the cash drawer daily by accounting for cash assigned, received, and disbursed
- Complied and stayed up to date with applicable laws and regulations
- Contributed to meet the branch business goals, as well as individual sales and customer service goals.
IT Technical Support
TH Global Vision
02.2014 - 05.2016
- Performed hardware and cable installations
- Swapped out failed components
- Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Supported systems through remote access or site visits as needed by management teams
- Settled workstations with computers and necessary peripheral devices
- Installed and configured appropriate software and functions according to specifications.
Sales Associate
ABC Department Store
07.2013 - 02.2014
- Ensured high levels of customer satisfaction through excellent sales service
- Assessed customers' needs and provided assistance and information on product features
- Processed POS (point of sale) purchases
- Built productive trust relationships with customers
- Complied with inventory control procedures.
Education
Bachelor of Science - Marketing & Advertising
American University of Science & Technology
01.2016
Skills
- Problem Solving
- Money Handling
- Processing Transactions
- Deposit and withdrawal management
- Imputing Data
- Strong Mathematical Skills
- Customer Service
- Customer's banking needs
- Upselling banking services
- Cash Handling
- Professionalism and Courtesy
- Entrepreneurial and Innovative
Certification
- The Lebanese Financial Regulation (BDL), 2018
- The Essentials of Management, 2013
Languages
English
French
Arabic
Technologicalskills
- Oracle Flex
- MS Office: Word
- MS Office: Excel
- MS Office: PowerPoint
Personal Information
- Date of Birth: 02/04/93
- Nationality: Lebanese
Timeline
Founder
Furn de Beirut
12.2023 - 08.2024
Bank Teller
Bankmed
05.2016 - 06.2023
IT Technical Support
TH Global Vision
02.2014 - 05.2016
Sales Associate
ABC Department Store
07.2013 - 02.2014
Bachelor of Science - Marketing & Advertising
American University of Science & Technology
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