Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmad Moosa

Summary

Dynamic, hardworking and dedicated professional excelling in client consultation and effective team management. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Bring fresh perspective and strong commitment to quality and success. Believe in communication and team work.

Overview

24
24
years of professional experience

Work History

Pest Control Technician

Black Magic Pest Control
04.2023 - Current
  • Apply pesticides to inside and outside of structures utilizing company and agriculture department protocols.
  • Uphold high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educate and advise customers on preventive measures to reduce pest infestations.
  • Conduct property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminate pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Navigate challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
  • Manage scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
  • Prepare reports and keep detailed records of pest control activities.

Delivery Driver

Those Guys Pies
09.2023 - 06.2024
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Worked multi different tasks (cooked, cleaned, washed dishes, took orders in person and over the phone) to help all of my coworkers.
  • Did the opening and closing work as manager in training.
  • Kept detailed records of deliveries and money received from customers.

Senior Manager

Halal Guys
06.2021 - 06.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Responsible of the scheduling (regular, vacation time, sick days and call outs) to make sure all the shifts were covered especially during optimal business time.
  • Responsible of the food quality (cooking, cleaning the grills and fryers, food temperature log)
  • Focused on customer service by creating a good and memorable experience so they would want to come back.
  • Handled employee and customer complaints in an efficient manner.
  • Made sure the money the safe was accurate and accounted for at the beginning and the end of my shift.

Food Server

Krung Siam
10.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Supported management by restocking supplies during downtime to continue meeting customer demand for products and services.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.

Registered Nurse

Summerlin Hospital
04.2001 - 10.2019
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Assisted in labor and delivery where I showed compassion to future mothers by calming them, reassuring them and explaining the process, sterilize the room, readied the process for delivery and took care of the babies and the after birth.
  • Worked in ER Trauma where patients were sent for serious injuries, health issues or traumatic experiences.
  • Managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Worked in rehabilitation center with recently amputees with compassion and understanding.
  • Worked in physical therapy PT/OT
  • Practiced phlebotomy

Education

Master of Science - Nursing

UNLV
Las Vegas, NV
01-2005

Master in Hotel And Restaurant Management - Hotels And Casinos

UNLV
Las Vegas
01-2003

Skills

  • Communicative and articulate
  • Dependable and reliable
  • Safety protocols
  • Adaptable
  • Service sales
  • Dedicated and driven
  • Effective team management
  • Client consultation
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking

Timeline

Delivery Driver

Those Guys Pies
09.2023 - 06.2024

Pest Control Technician

Black Magic Pest Control
04.2023 - Current

Senior Manager

Halal Guys
06.2021 - 06.2024

Food Server

Krung Siam
10.2019 - 03.2020

Registered Nurse

Summerlin Hospital
04.2001 - 10.2019

Master of Science - Nursing

UNLV

Master in Hotel And Restaurant Management - Hotels And Casinos

UNLV

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