Psychology
Ahmad Mustafa
Sales Manager - Electrical Engineer
Doha - Qatar
Summary
Experienced Sales Manager/Electrical Engineer with over 7 years of experience in Trading and Contracting. Obtaining reputation for building strong business relationship, resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Electrical Engineer
Onyx Trading and Contracting
Doha
12.2015 - Current
- Administered both energized and de-energized testing on multi-design change packages.
- Performed in-depth electrical acceptance testing of completed hardware.
- Performed maintenance procedures and repairs on existing electrical products and systems..
- Developed engineering documentation detailing system requirements and diagnostic procedures.
- Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems.
- Estimated project costs and resource allocation to forecast budget requirements and monitor adherence.
- Provided on-site engineering and technical services during installation and fielding processes.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
- Inspected and performed validation testing for designed systems and third-party installations.
- Conduct meetings with client. Set up scope of work, specifications, time schedule and milestones
- Raise RFQ’s.
- Provide reliable supervision and solutions to tackle obstacles for efficient work progress.
- Maintain work progress and reflect on progress report.
- Testing & Commissioning of Fire Alarm System (Addressable and Conventional).
- General Knowledge of ELV systems.
- Understanding of control systems, and experience reading and interpreting various types of data.
- Ability to document test procedures, data, observations, and results.
- Takes the initiative to go beyond what situations require and focuses on details to ensure work is done correctly, completely, and to the highest standards.
Sales Manager
Onyx Trading and Contracting
Doha
12.2015 - Current
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Used vendor expertise to deliver educational content to sales team.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Established and cultivated solid business relationships with new or existing customers.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Researched competitors' activities and products to uncover new trends
- Recruited and hired top-level talent to add value and expertise to sales department.
- Participating in all aspects of sales cycle starting by generating high-quality sales leads, follow up after initial contact, technical and specifications compliance, negotiating prices, securing and renewing orders, completing sales, deals closure and arranging deliveries.
- Network, consult and form relationships by building rapport (B2B)
- Lead and manage sales and serve as business sales lead for all accounts.
- Initiates sales process by scheduling appointments, making initial presentations, understanding client’s requirements and propose solutions to solve challenges.
- Experienced in called callings, inside sales, direct sales and outside sales.
- Consultative selling, held multiple consultations with clients to confer on major problems with operational efficiency.
- Preparing and developing presentations for company’s products or services to clients.
- Comfortably presenting a company and a product, in any setting whether that be through a phone call or face-to-face meeting.
- Held technical meetings for project requirement and systems specifications.
- Understand client’s critical business priorities and provide related business solutions and recommendations based on customer’s needs.
- Contract management: draft, amend and prepare proposals/quotations as per project scope of work/requirements/specifications inclusive of cost calculations, contingency and set up proper terms and conditions.
- Respond effectively to RFQ’s and RFI’s.
- Developing templates for different products/services proposals including pricing, terms and conditions
- Manage and develop list of customers and record customer interactions to use for future follow-ups and marketing
- Identifying areas for improvement and communicating these issues to management.
- Training other members of the sales team on the technical aspects of the company’s products and services.
- Deal with customer feedback, enquiries, complaints.
- Delivered an exceptional level of service to customers.
- Authorize cheque payments.
- Highest achievement: Achieved 7 million QAR in sales by selecting and mobilizing (ELV sub-systems) testing and commissioning staff at Doha metro project (All Lines and stations) – starting in May 2018 to December 2020. Through Penetrating and finding decision makers to close deals.
Education
Diploma - Electrical Engineering Technology
College of The North Atlantic - Qatar
Qatar 12.2011 - 06.2015
Skills
Time management
Budgeting
Technical Support
Extensive AutoCAD knowledge
Electrical component integration
Wiring schematics
Electrical engineering
Sales processes
Business development and planning
Compelling sales proposal writer
B to B sales
Vendor management
Verbal and written communication
Review of contracts
Account management
Sales operation
Analytical problem solver
Operations
Direct sales
Sales presentations
Relationship building
Additional Information
Language Certificate:
- English (IELTS Test Overall Band : 6.5 – CEFR Lever : B2)
Interests
Self-Development
Sport activities
Skills
- High Level of proficiency in Microsoft Office (word, Excel, Power point and outlook).
- Good Level of proficiency in AutoCAD.
- Passion for technology with analytical and technical mindset.
- Ability to learn new technologies and effectively communicate those concepts to others
- Good Knowledge of the telecommunication systems and ability to learn new systems and sub-systems.
- Excellent English and Arabic verbal, written and presentation communication skills.
- Excellent technical and problem-solving skills.
- Active listening skills
- Ability and deeply understanding of how to quickly develop relationships with existing and prospective customers.
- Ability to relate technical information to non-technical customers.
- Ability to identify key decision makers.
- Ability to independently manage time and prioritize work while adhering to strict deadlines.
- Ability to adapt to new work/services/products environments.
- Ability to make decision with logic and reasoning to evaluate alternatives decision.
- Ability to Adapt and tolerate uncertainty and ambiguity and can change priorities in a fast-paced environment
- Good leadership and team working skills in varied environments.
- Strong analytical and problems solving skills.
- Strong social skills.
- Strong negotiation skills.
- Managing conflict/issues with flexibility.
- Always looking for ways to maximize efficiency.
- Ability to multi-task.
- “can-do” attitude.
- Ability to travel.
- Capable of self-directing and self-motivated.
- Ability to work independently while maintaining a clear reporting and communication with management.
- Supportive and flexible as a team member.
- Strong mentoring and coaching skills.
- Punctual and reliable.
- Client focus
- Empathetic and sympathetic
- Integrity and honesty
- Fair (eliminate biases and personal interests)
- Solid ethical manners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Electrical Engineer
Onyx Trading and Contracting
12.2015 - Current
Sales Manager
Onyx Trading and Contracting
12.2015 - Current
Diploma - Electrical Engineering Technology
College of The North Atlantic - Qatar
12.2011 - 06.2015