Ahmad Nasrallah
McKinney,TX
Summary
Motivated Store Manager with more than [3] years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. Outgoing and self-motivated Licensed Cosmetologist with history of managing efficient and profitable salon operations. Skilled in meeting needs of clients by listening, communicating clearly, and delivering highest level of service. Maintain profitability by managing and controlling expenses and budgets and by recommending procedural changes and improvements. People-friendly Fragrance Specialist with excellent interpersonal and customer engagement skills promoting [Number] years of experience in high-volume retail environments. Highly effective and knowledgeable in techniques used to close sales opportunities.
Overview
1
1
Certification
Work History
Mens Fragrance Sales Associate
Nordstrom
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Store Manager
Green vine Market
10.2021 - 02.2022
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Re-stock and Re-order the grocery's for the warehouse with goods through suppliers
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Maintained open and professional team relationships to quickly identify and resolve issues
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
- Improved and assessed process functionality to eliminate downtime and boost productivity
- Coordinated day-to-day and long-term activities within various business platforms
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Store Manager
Blue Fig International
12.2017 - 08.2021
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Maintained open and professional team relationships to quickly identify and resolve issues
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
- Improved and assessed process functionality to eliminate downtime and boost productivity
- Coordinated day-to-day and long-term activities within various business platforms
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
Barista Cashier
Star Bucks
06.2016 - 11.2017
- Memorized official and off-menu preparations to serve all customer beverage desires
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Listened to customer desires and needs to recommend optimal products
- Educated customers on beverage menu items and provided samples of daily brews
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Prepared more than 75 drinks per shift with high accuracy and consistently strong customer satisfaction.
Cashier
Tom thump
09.2014 - 01.2017
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted customers with account updates, new service additions and promotional offers
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Helped customers find specific products, answering questions and offering advice
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed returned items in accordance with store policy
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
AN
11.2024 - 01.2015
Education
graduate - Cyper Security
Collin College
Associate of Science - Industrial engineering
Hahmite University
Skills
- Microsoft Office
- Management
- Sales
- Data Entry
- Customer Service
- Bilingual(arabic-english)
- AHMAD
- Cosmetic and Fragrance Knowledge
- Technology Sales
- Accounts Payable and Accounts Receivable
- Relational Skills
- Expense Reports
- Beauty Trends
- Customer Preferences
- Sales Communications
- Market Trend Analysis
- Microsoft Excel
- Skin Condition Diagnosis and Treatment
- Sales Transactions
- Security Recommendations
- Sales Expertise
- Sales Assistance
- Data Analysis
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Sports-soccer
i play soccer and work out
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
AN
11.2024 - 01.2015
Mens Fragrance Sales Associate
Nordstrom
02.2022 - Current
Store Manager
Green vine Market
10.2021 - 02.2022
Store Manager
Blue Fig International
12.2017 - 08.2021
Barista Cashier
Star Bucks
06.2016 - 11.2017
Cashier
Tom thump
09.2014 - 01.2017
graduate - Cyper Security
Collin College
Associate of Science - Industrial engineering
Hahmite University
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