Ahmad Oufi
Methuen,MA
Summary
Motivated Management Information Systems (MIS) student with a double concentration in Analytics and Operations Management, seeking an internship in IT and/or Analytics. Skilled in problem-solving, data analysis, and technical support. Demonstrates strong interpersonal communication, customer service, and teamwork capabilities through both academic and professional experiences.
Overview
5
5
years of professional experience
Work History
Behavioral Specialist
Eliot Community Human Services
North Shore, USA
01.2023 - Current
- Support individuals with behavioral and emotional challenges through therapeutic interventions
- Analyze behavior patterns and develop individualized care plans to improve client outcomes
- Document progress and maintain secure client data in compliance with privacy standards
- Coordinate with healthcare professionals to optimize personalized treatment approaches
Customer Service Associate
Walmart
Salem, USA
07.2022 - 12.2022
- Managed inventory restocking and ensured accurate shelf and product data maintenance
- Reduced checkout wait times by 10% through team collaboration and workflow improvements
- Handled customer transactions and escalations with a focus on satisfaction and efficiency
- Gained experience using point-of-sale systems and tracking inventory and sales data
Crew Member
Dunkin' Donuts
Methuen, USA
08.2020 - 04.2022
- Delivered high-quality customer service, processing over 100 transactions daily
- Reorganized storage and improved inventory tracking to streamline daily operations
- Trained new employees on store procedures and best practices
- Developed multitasking and time management skills in a fast-paced environment
Education
Bachelor of Science - Management Information Systems (MIS), Analytics and Operations Management
University of Massachusetts Lowell
Lowell, MA05.2026
Skills
- Python
- SQL
- C
- Microsoft Excel
- Google Sheets
- Hardware/Software Troubleshooting
- Inventory Management
- Data Cleaning
- Dashboard Creation
- EOQ & Inventory Analysis
- MS Word
- PowerPoint
- OneNote
- TeraData
- Problem Solving
- Team Collaboration
- Customer Service
- Time Management
- Effective communication
Websites
Certifications And Languages
Google Data Analytics Professional Certificate
References
Available upon request
Projects And Technical Experience
SQL Database Management - Jones Dozers Sales and Rentals (Class Project), Designed and implemented SQL scripts to manage relational databases for inventory and rentals., Inserted, queried, and updated records to produce analytical reports for business insights., Ensured database integrity, supporting accurate inventory and customer tracking.
Coursework
- Business Applications Development
- Computing 1
- Business Information Systems
- Introduction to Business Analytics
- Database Management Systems
- Data Communications and Networks
- Operations Management
- Global Supply Chain Management
- Service Management
- Systems Analysis and Design
- Logistics and Transportation
- Managerial Quality Control
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Behavioral Specialist
Eliot Community Human Services
01.2023 - Current
Customer Service Associate
Walmart
07.2022 - 12.2022
Crew Member
Dunkin' Donuts
08.2020 - 04.2022
Bachelor of Science - Management Information Systems (MIS), Analytics and Operations Management
University of Massachusetts Lowell
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