Ahmad Saber Serat
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Arya Auto LLC
01.2017 - Current
- Complete operational and administrative tasks to ensure day-to-day operations run smoothly at the dealership
- Ordering stationery and IT equipment
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Dealing with correspondence, complaints, and queries
- Preparing letters, presentations, and reports
- Process and generate financial data for dealership
- Booking transport and accommodation
- Provide accurate reporting to the dealer/general manager.
Project Advisor/ Case Manager
Department Of States (PAE)
04.2011 - 11.2016
- Achieved project success by providing expert advice on project scope, cost estimation, and risk management strategies.
- Facilitated workshops to collect project requirements and user feedback.
- Case and Classification Manager Department of States Kabul, Afghanistan.
- Interviewed inmates to determine security level and housing assignments and coordinates the initiation and maintenance of inmate records and commitment status.
- Coordinated and provided care that is safe, timely, effective, efficient, equitable, and client centered.
- Conducted hearing on reclassifications, typed forms and other necessary documents, maintained and updated inmate records, including time computations.
- Interpreted and applied court orders/state codes, determined need for additional services such as social, psychological, or medical and made referrals.
- Responsible for ensuring weekly report are submitted to the Senior Advisor.
- Traveled extensively with the INL/CSSP/team to other prisons to conduct hands on training for the staff.
- Translated in official seminars, meetings, and conferences.
- Provided professional interpretation during the conduct of International Experts/Advisors and local staff.
- Analyzed progress of projects and maintained current records with latest information.
- Updated reports to verify inclusion of most relevant and current information.
- Worked closely with senior leadership teams to align organizational objectives with overarching project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Immigration Paralegal
Afghanistan Independent Bar Association In Exile
04.2011 - 10.2016
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Conducted client intake interviews to determine client service need and eligibility.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Collaborated with team members to ensure accurate document translations for clients from diverse backgrounds.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
Language Officer/ Linguist
US Armed Forces (MEP)
01.2010 - 04.2011
- Provided verbal translation between U.S
- Army and Afghan National Army Officials on daily base
- Interpreted and translated from Dari/Pashto languages to English for the US Armed forces
- Translated the official documents by using the Ms
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Office Programs to support the mission requirements
- Maintained the integrity and meaning of the material through translations
- Translated general and technical material to and from a target Language and English
- Possessed a thorough understanding of Intelligence Community transliteration guidelines and directives
- Quickly scanned and accurately translated a large amount of material
- Provided quality translations in the time allotted
- Familiarity with Computer Assisted Translation Tools, such as Translation Memory, Terminology Management Databases, and/or on-line dictionaries.
- Assisted clients in refining professional writing skills, resulting in higher quality documents and reports.
- Developed linguistic abilities of students with focused grammar and vocabulary sessions.
Language Analyst/ Linguist
US Civilian Police (DynCorp Int'l)
07.2009 - 01.2010
- Translated in official seminars, meetings and conferences between Afghan National Police and American Civilian Police Advisors
- Provided professional interpretation during the conduct of International Experts/Advisors and local staff/National Police Forces
- Consulting with experts in specialist areas.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Listened to recordings and translated confidential information.
- Researched cultural etiquette and specific use of slang words.
- Supported operations by translating key departmental documents and internal communications.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Worked with other translators to facilitate real time conversations.
- Provided verbal summaries of non-English documents to diverse audiences.
- Updated existing translations to meet contemporary trends in communication.
- Offered transcription services for audio recordings as part of a comprehensive language solutions package.
- Interpreted conversations between foreign language-speaking clients and others.
- Translated website content from other languages to English.
Administrative Assistant/Office Assistant
UN (United Nations)
01.2008 - 07.2009
- Supported the Office Manager in conducting regional activities of UN Translator DP/AIMS - (Afghanistan Information Management Services)
- Supported the head of Sub-Office in tracking financial expenditure of program grants
- Maintained relationship with local Afghan government representatives and actively seek to build capacity in the local regionally focused office.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Performed research to collect and record industry data.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated travel arrangements for staff members.
Language Analyst/ Linguist
Space Group Of Companies
05.2004 - 12.2007
- Translated in official seminars, meetings and conferences between Afghan National Armed forces and US National Guards and Civilian
- Provided professional interpretation during the conduct of International Experts/Advisors and local staff/National Police Forces and National Armed Forces
- Consulting with experts in specialist areas.
- Utilized advanced linguistic tools and software to optimize translation accuracy and productivity.
- Coordinated with external partners to secure resources necessary for effective program implementation, such as textbooks or digital materials.
- Conducted thorough language analyses, resulting in accurate translations and interpretations for clients.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Developed strategies to perform accurate and consistent translations.
- Interpreted spoken and written languages other than English and vice versa.
- Reviewed, edited and proofread translated documents for accuracy.
Education
Software Development BootCamp -
TekSchool of America
01.2018
Bachelor's of Law & Political Science - Law
Salam University
Kabul, Afghanistan01.2016
Skills
- Customer Service
- Data Entry
- Office Administration
- Time Management
- Customer and client relations
- File Organization
- Filing
- Critical Thinking
- Strong Problem Solver
- Microsoft Office Suite
- Database entry
- Records Management
- Documentation And Reporting
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Recordkeeping
- Office Equipment Maintenance
- Quality Assurance
- Writing reports
- Computer Skills
- Multi-Line Phone Systems
- Mail Management
Citizenship
US Citizen
References
Available upon request
Languages
Persian
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Administrative Assistant
Arya Auto LLC
01.2017 - Current
Immigration Paralegal
Afghanistan Independent Bar Association In Exile
04.2011 - 10.2016
Project Advisor/ Case Manager
Department Of States (PAE)
04.2011 - 11.2016
Language Officer/ Linguist
US Armed Forces (MEP)
01.2010 - 04.2011
Language Analyst/ Linguist
US Civilian Police (DynCorp Int'l)
07.2009 - 01.2010
Administrative Assistant/Office Assistant
UN (United Nations)
01.2008 - 07.2009
Language Analyst/ Linguist
Space Group Of Companies
05.2004 - 12.2007
Software Development BootCamp -
TekSchool of America
Bachelor's of Law & Political Science - Law
Salam University
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