Ahmad Shahir Baig
Fremont,CA
Summary
Results-driven Retail Professional with extensive experience in leading sales teams and optimizing retail operations. Proven ability to enhance customer experience and drive sales growth through effective staff management and training. Expertise in Inventory Management and Team Collaboration, adept at adapting to evolving retail demands.
Overview
5
5
years of professional experience
Work History
Retail Sales Supervisor
Living Spaces Furniture
09.2025 - Current
- Exceeded sales targets by leading and coaching sales teams effectively.
- Scheduled staffing to align with guest demand and business needs.
- Enhanced guest satisfaction through engaging sales interactions and service excellence.
- Collaborated with Retail Sales Managers to exceed sales goals consistently.
- Facilitated performance management sessions to support employee career development.
- Nurtured a positive store culture through servant leadership and team empowerment.
Operation Supervisor
Living Spaces Furniture
12.2022 - 09.2025
- Ensured compliance with SOPs by directing daily operational tasks.
- Validated cash office procedures, enhancing execution accuracy and reliability.
- Developed leadership skills through talent conversations and succession planning initiatives.
- Partnered with leadership to ensure all team members completed required training.
- Resolved escalated guest situations, effectively utilizing de-escalation techniques.
Operation Specialist
Living Spaces Furniture
04.2022 - 12.2022
- Ensured operational efficiency and accuracy in daily processes.
- Streamlined workflows to enhance team productivity and collaboration.
- Improved data accessibility through effective software utilization for reporting.
- Promoted task consistency by developing standard operating procedure documentation.
- Boosted customer satisfaction by addressing client concerns professionally and promptly.
- Trained and supervised Sales Specialists II to improve operational performance.
Logistics Associate
Living Spaces Furniture
12.2021 - 04.2022
- Enhanced inventory accuracy through effective scanning and regular cycle counts.
- Facilitated timely order fulfillment for customer pick-up requests and transfers.
- Supported store needs by managing product receiving and storage efficiently.
- Collaborated with sales teams to prepare products for optimal display.
- Maintained a clean and safe warehouse environment for operational efficiency.
- Managed inventory levels using warehouse management systems to ensure product availability.
Administrative Clerk
Embassy of United States, Kabul
04.2021 - 12.2021
- Streamlined investigation files management for over 2500 LES files.
- Coordinated vetting processes for Local Nationals and TCNs across multiple facilities.
- Ensured timely recertification by managing badge renewals for LES and TCNs.
- Provided expert customer service regarding vetting and badge issuance procedures.
- Executed logistics orders to support the RSO Investigations Office effectively.
TDY
U.S. Department of State, Operation Allies Welcome
10.2021 - 10.2021
- Facilitated guest baggage claims by translating English to local Afghan languages.
- Increased cultural awareness by educating guests on American ethics and customs.
- Enhanced team efficiency by organizing donated items and maintaining guest service order.
- Streamlined guest departures by assisting with luggage checks and providing translation support.
- Supported up to 170 guests daily, ensuring quality service at phone and internet booths.
Education
BSC - Economics
Kardan University
Afghanistan01.2020
DEL - Diploma in English Language
Kardan University
Afghanistan01.2018
HSC - High School
Ghazi Mir Masjidi
Afghanistan01.2013
Skills
- Windows XP, Vista, 7, 8, 10
- Strong Communication skills
- Team player
- Good listener
- Punctual
- Disciplined
- Eager to learn
- Staff management
- Sales strategy development
- Sales expertise
- Goal setting and achievement
- Employee motivation
- Task delegation
- Retail operations
- Performance monitoring
Language Skills
Languages: Dari, Pashto, English, Urdu
Reading: Native, Good, Excellent, N/A
Writing: Native, Good, Excellent, N/A
Speaking: Native, Good, Excellent, V. Good
Conferences Attained
- Participation Certificate from AIESEC youth to business forum 2018
- Participation Certificate from Afghanistan International Chamber of Commerce
- Participation Certificate from Afghanistan bank
Timeline
Retail Sales Supervisor
Living Spaces Furniture
09.2025 - Current
Operation Supervisor
Living Spaces Furniture
12.2022 - 09.2025
Operation Specialist
Living Spaces Furniture
04.2022 - 12.2022
Logistics Associate
Living Spaces Furniture
12.2021 - 04.2022
TDY
U.S. Department of State, Operation Allies Welcome
10.2021 - 10.2021
Administrative Clerk
Embassy of United States, Kabul
04.2021 - 12.2021
BSC - Economics
Kardan University
DEL - Diploma in English Language
Kardan University
HSC - High School
Ghazi Mir Masjidi