Open To Work
Ahmad Shoaib Qasemi
Ypsilanti,MI
Summary
IT-Networking infrastructure and Date center technician with a proven track record with different companies. Seeking a position as a Cable Technician to contribute expertise in installation and maintenance of cable systems and Fiber Optics cabling and specializing in Databases and huge cabling infrastructure of warehouses and towers. Skilled in leveraging technical expertise and leadership to improve efficiency and enhance team productivity. Expert in Microsoft Windows Server and customer relations, demonstrating a strong ability to drive project success. Proven ability to streamline processes, improve productivity, and foster workplace engagement. Possess solid proficiency in strategic planning, conflict resolution, and performance management. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Food Server/Cashier
Chick-Fil-A
Ypsilanti, MI
02.2025 - Current
- Provided friendly and fast customer service in a high-traffic dining environment
- Took and delivered accurate food orders with care and attention
- Maintained cleanliness of service and dining areas
- Followed health and food safety guidelines at all times
Student Support Volunteer
Afghan Student Association
Karabük
01.2024 - 12.2024
- Company Overview: Volunteer Experience at Karabük University
- Assisted newly arrived Afghan students with university registration and residency card applications, helping them navigate language barriers and confusing processes
- Helped students find housing/dormitories and adapt to life in Turkey
- Organized peer support programs connecting older students with new arrivals for academic guidance and networking
- Planned and led cultural events to celebrate Afghan traditions and strengthen community ties abroad
- Promoted unity, education, and cultural pride among Afghan students living outside their home country
- Volunteer Experience at Karabük University
IT Support Specialist
ARA
Ankara
03.2023 - 09.2023
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Managed the configuration and setup of customer accounts and systems.
- Developed and maintained strong relations with customers to meet quality expectations.
- Administration of office and IT support, as well as help desk management.
- Controller and Backup Domain Controller.
- Managing user profiles, emails, and systems backup, including user data backups and email administration.
- All systems monitoring, event viewer, and alerts, as well as preparing for and recovering from system failures.
- Access Control system for users' time attendance and building reports in Excel for the management.
- Administration of network routers and switches, along with user systems networking.
English Teacher
Bashiri English Educational Center
Mazar-I-Sharif
01.2022 - 10.2022
- Taught English language skills including reading, writing, listening, and speaking
- Prepared lesson plans and interactive activities to support student learning
- Helped students build confidence and improve their communication in English
Data Center Lead Technician
AWC
Mazar-I-Sharif
03.2021 - 10.2021
- Monitored the performance of computer networks, servers, and other related equipment.
- Managed multiple projects simultaneously while meeting deadlines.
- Created detailed reports summarizing all installation activities.
- Coordinated with vendors to ensure timely delivery of products or services.
- Trained users in the use of new software packages or hardware devices.
- Assisted junior technicians in resolving complex technical problems.
Data Center Technician
Afghan Telecom
Mazar-I-Sharif
12.2020 - 03.2021
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Maintained positive working relationship with fellow staff and management.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured hardware devices and software settings to optimize network performance.
- Installing and configuring security cameras, including wiring and cabling.
- Testing cameras and systems to ensure proper functionality and image quality.
AV Technician
MFO
Mazar-I-Sharif
05.2020 - 12.2020
- Performed preventive maintenance on all AV equipment as needed.
- Disassembled used audio-visual systems after events or meetings were completed.
- Provided technical support to customers using the audiovisual system prior to their event or meeting start time.
- Tested newly installed audio-visual systems prior to use by clients.
- Setup audio-visual systems for conferences and events in accordance with customer specifications.
Education
Computer Science - Freshman Student
Eastern Michigan University
04.2025
Computer Engineering - undefined
Karabuk University
12.2024
Certificate: Turkish Language(TOMER) - undefined
Bartin University
12.2023
Diploma - Mazar-I-Sharif Boys High School
Afghan Turk Maarif Schools
12.2021
Certificate: in English Language Program - undefined
Bashiri English Educational Center
12.2020
Certificate: Completed TOEFL and IELTS training Program - undefined
Bashiri English Educational Center
12.2021
Certificate - undefined
AIMO
02.2021
Skills
- Critical thinking and problem solving
- Self-motivation
- Decision Making
- Fast Learner
- Leadership
- Adaptability
- Microsoft Office
- Teamwork
- Ability to Work Under Pressure
- Time management
- Creative Mindset
- User training
- Network support
- Infrastructure monitoring
- Computer hardware troubleshooting
- IT support
- Basics in Java
- Basics in html
Languages
Persian
Native or Bilingual
English
Professional Working
Turkish
Professional Working
Pashto
Limited Working
Arabic
Elementary
Work Preference
Work Type
Full TimeInternshipTimeline
Food Server/Cashier
Chick-Fil-A
02.2025 - Current
Student Support Volunteer
Afghan Student Association
01.2024 - 12.2024
IT Support Specialist
ARA
03.2023 - 09.2023
English Teacher
Bashiri English Educational Center
01.2022 - 10.2022
Data Center Lead Technician
AWC
03.2021 - 10.2021
Data Center Technician
Afghan Telecom
12.2020 - 03.2021
AV Technician
MFO
05.2020 - 12.2020
Computer Science - Freshman Student
Eastern Michigan University
Computer Engineering - undefined
Karabuk University
Certificate: Turkish Language(TOMER) - undefined
Bartin University
Diploma - Mazar-I-Sharif Boys High School
Afghan Turk Maarif Schools
Certificate: in English Language Program - undefined
Bashiri English Educational Center
Certificate: Completed TOEFL and IELTS training Program - undefined
Bashiri English Educational Center
Certificate - undefined
AIMO