Ahmad S Zadeh
San Diego,CA
Summary
A transformational, engaging and collaborative Client Relationship Banking Lead whose talents thrive in a professional and innovative global environment. With over 5 years of proven success resulting from a progressive industry background, decisive leadership style and an unsurpassed work ethic, I remain committed to an exceptional standard of service, performance and professional integrity. My overall objective as a forward-thinking leader within U.S. Bank is to help customers succeed financially, drive performance and revenue results, empower the team members that I mentor to reach their greatest professional potential, cultivate meaningful relationships as a leader within my community and promote an engaged, empowered and inclusive work culture. This includes the mastery, implementation and delivery of technical and behavioral competence and leadership development, performance and accountability management and the execution of top talent management initiatives within my organization. My documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings have also served me well in this regard. I am currently seeking to advance my career by applying my experience, skillset and agility into a Competence and Performance Management Leadership position that allows me to make a sustainable impact through employee competence development, performance management and the preservation of leadership and talent management. I am ready for the exciting challenges that this brings based on my skillset and experience and remain focused on meeting future demands to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant
US Bank
08.2021 - Current
- Three years of results-driven Client Relationship Consultant adept at handling diverse banker duties, including account management, financial consultations, and transaction processing
- Recognized for consistently exceeding sales targets and providing exceptional customer service
- Instrumental in streamlining operational processes, leading to improved branch efficiency and client satisfaction
- Successfully navigated and supported the branch during challenging periods, showcasing resilience and strategic problem-solving
- Support the entire San Diego Market for the bank, which consists of 75 retail bank branches, the Business Banking team and the Wealth Management Group as needed
- Developed solutions to sales challenges and maximized business opportunities
- Organized promotional events and interacted with community to increase sales volume
- Communicated progress of monthly and quarterly initiatives to my manager and other leadership teams as needed
- Helped manage multiple retail branch teams consisting of Tellers and Client Relationship Consultants which cultivates sustainable success, market share growth, digital adoption, centrality and a 'One U.S
- Bank' mindset
- Met and/or exceeded all performance metrics and ended #1 in the district in consumer and business deposit growth, business lending, business lending YOY balance growth and new account digitization
- Lead and helped to facilitate team meetings and morning huddles
- Honor social responsibility and economic development in the communities we serve through our 'Community Possible' corporate giving and engagement platform
- Fostered a customer obsessed culture to ensure that the client experience remains top priority
- Assisted management with recruiting, hiring training and developing top talent as a diverse workforce through transparency, accountability and unyielding support
- Maintained a demonstrated passion for diversity and inclusion, a track record of community service (including both BRG and non-profit service) and a deep appreciation for DEI as a driver of innovation
- Helped with setting clear direction for the branch; creating impactful networking partnerships within U.S
- Bank and the surrounding community
- Coach new team members on successful sales and service performance through robust contact strategies, business canvassing and profiling.
Administrative Manager
Safi Car Rental
03.2017 - 02.2020
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor in Organizational Management -
Point Loma Nazarene University
Point Loma, CA08.2021
Skills
- Performance and accountability management
- Pilot program participation to help identify organizational gaps and growth opportunities
- Ability to increase and maximize employee competence through training and support
- Business acumen and sales/revenue growth
- Employee and community development
- Effective leadership and strength-based coaching to build technical and behavioral competence
- Teamwork, collaboration and relationship building
- Employee talent development and empowerment through planning, training and hand-on tutorials
- Proficiency with technology advances and social media platforms
- Ability to build digital to human connections through innovation and e-learning resources
- Mastery of Microsoft Office Programs, internal US Bank systems and Marketing resources
- Excellent communication and interpersonal skills
- Excellent skills in written and spoken English
- Strong public speaking and presentation abilities
- Customer experience expertise
- Conflict resolution and creative problem solving
- Advanced knowledge of bank products and services
- Superior time management skills
- Branch operations and compliance management
- Hiring and recruitment mastery
- Advanced analytical, decision making and creative skills
- Ability to maintain a positive attitude and outlook to help drive performance through emotional intelligence and situational leadership
Accomplishments
- 2023, Recognized for Small Business Performance Results (exceeded 100% of allotted goal) for U.S. Bank
- 2023, Recognized for Customer Experience Results and Small Business Performance Results (increased CX scores by 20% YOY and achieved over 100% of allotted goals in most business metrics)
- 2022, Received Silver Shield Award (Top honor by U.S. Bank) Recognized and awarded for decisive action in halting a fraudulent activity, showcasing keen vigilance and commitment to maintaining the integrity and security of financial transactions
- 2023, Received Silver Shield Award (Top honor by U.S. Bank)
- 2024, Received accolades for skillfully orchestrating and managing a successful event that attracted a significant number of new clients, demonstrating exceptional organizational and networking abilities
- 2023 - 2024, Recognized for my role in the development and training of hundreds of new employees that joined my company based on the merger of U.S. Bank and Union Bank in May of 2023
Brg Board Experience
U.S Bank - The San Diego Employee Development Network (Member)
Non Profit Experience
- San Diego Parks and Recreation for Earth Day initiatives
- The Irish Outreach Foreign Exchange Student Program
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Farsi
Full Professional
Timeline
Client Relationship Consultant
US Bank
08.2021 - Current
Administrative Manager
Safi Car Rental
03.2017 - 02.2020
Bachelor in Organizational Management -
Point Loma Nazarene University