Ahmad Tillawi
Ann Arbor,MI
Summary
With a range of experience gained from small business ownership and hard work, I can offer a dynamic set of skills and work ethic which are dedicated to getting the job done. With experience in management and team work , I enjoy working with others to get things done. Combined with a desire to learn and grow, I am ready to adapt to new environments and help how I can. Though my educational background is light , I have always sought knowledge and enjoy learning new things. With some recent education in programming and cyber security ready for any challenge.
Overview
16
16
years of professional experience
Work History
Catering Staff Member
Creative Dining Service
11.2022 - 04.2023
- Serv Safe Certified Manager
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Provided friendly, courteous service to create memorable moments for guests.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Part Owner/Manager of Operations
Qmin Restaurant
08.2021 - 11.2022
- Manage all front end aspects including customer service, maintaining food quality, Ensuring food safety standards are met.
- Assisted in developing and menus
- Inventory management and ordering
- Established foundational processes for business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responsible for payroll, cash drops, and online ordering
- Interviewed and trained new employees
- Trained and motivated employees to perform daily business functions.
Part Owner
Red13 Electronic Retail
01.2016 - 11.2021
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Banquet Supervisor
Campus Inn Hotel
01.2007 - 01.2015
- Oversaw timeliness and quality of food delivery at high-volume events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
Education
University Of Michigan Specialization - Python For Everyone
Coursera
Online02.2024
Google Cyber Security Certificate - Cyber Security
Coursera
Online 12.2023
No Degree - Business Administration
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Huron Highschool
Ann Arbor01.2003
Skills
- Always ready to learn
- Multitasking
- Adaptable
- Small business operations
- Team Management
- Supervisory Skills
- Staffing
- Microsoft Word,Excel
- Customer service background
- Customer-Oriented
- Food Service Background
- Sanitation Practices
- Food Preparation
- Health Code Compliance
- Food Safety
Timeline
Catering Staff Member
Creative Dining Service
11.2022 - 04.2023
Part Owner/Manager of Operations
Qmin Restaurant
08.2021 - 11.2022
Part Owner
Red13 Electronic Retail
01.2016 - 11.2021
Banquet Supervisor
Campus Inn Hotel
01.2007 - 01.2015
University Of Michigan Specialization - Python For Everyone
Coursera
Google Cyber Security Certificate - Cyber Security
Coursera
No Degree - Business Administration
Washtenaw Community College
High School Diploma -
Huron Highschool
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