Ahmad Zkout
Long Island,NY
Summary
Experienced customer service representative with a personable and dedicated approach to providing exceptional service. Solid team player with an upbeat and positive attitude. Skilled in establishing rapport with clients, demonstrating a proven track record of building strong relationships and ensuring customer satisfaction. Committed to delivering outstanding support and exceeding expectations through extensive industry experience.
Overview
6
6
years of professional experience
Work History
Care Manager
Jemcare
08.2024 - Current
- Perform all enrollment activities as required by the Department of Health (DOH) and Lead Health Home requirements
- Including outreach contacts, obtaining required signatures on consents, and assisting in obtaining supporting documentation. Complete comprehensive assessments as mandated by DOH and Lead Health Home
- Automated the entry and maintenance of clinical data in medical systems, enhancing data accuracy and contributing to committee decision making impacting the overall strategy for patient care services
- Provide a designated number of to Health Home core services via face-to-face interactions or over the phone with members and other modalities based on acuity scores, as required by DOH and/or Lead Health Home
- Coordinate and conduct Interdisciplinary Team Meetings to facilitate POC creation and service coordination
- Facilitate discharge from any hospital/facility and assist with transfers to another Care Management Agency (CMA) or program if necessary for continuity of care
Furniture Sales Manager
J&J Furniture
05.2022 - 01.2025
- Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations.
- Conducted regular competitor analysis to stay current on market trends and maintain a competitive edge in the industry.
- Leveraged technology to process customer orders and assist with product selection.
- Prepare cash deposits up to 20,0000$ with zero discrepancies.
- Analyzed sales data to identify trends and opportunities for growth or improvement within the department.
PASR “Patient Access Service Representative”
Northwell Health
08.2021 - 08.2022
- OutReaching and Enrolling patients who have certain diagnoses into the Northwell HH Program where they are assigned care managers
- Calling and scheduling appointments with patients in the Community/Hospitals or in residence to further discuss programs and interview patients and document all needs and necessities for their Case managers to assist them with
- Enrolling 40+ Members monthly into the Northwell HH program
- Documenting patient information via Word, Northwell websites, Medical / Diagnosis records, etc
- Attend all meetings
- Communicate with all colleagues , patients /members Via Email and Phone calls
D.A “Driver Assistant” /Dispatcher Coordinator
Elite Logistics LLC
11.2018 - 08.2021
- Maintain all paper work and documents for all new incoming drivers
- Ensure all vans and all drivers are safe and ready for their assigned route
- Follow and review all drivers performances thru out the day and assist with any problems, calls or needs to drivers that happen on their routes
- Assisting drivers who are in need of help on the road with their vans or any packaging problems
- Attend any meetings that are arranged by management or attend training for new DA members
Education
High School Diploma -
West Hempstead High School
06-2016
Bachelor of Business Administration And Management -
Farmingdale State College
Skills
- Trilingual
- Case assessments
- Clinical documentation
- Customer relationship management (CRM)
- Complaint handling
- Proficient with Windows, Internet, and Microsoft Office
- Fast learner
- Time Management
Languages
English
Arabic
Spanish
Timeline
Care Manager
Jemcare
08.2024 - Current
Furniture Sales Manager
J&J Furniture
05.2022 - 01.2025
PASR “Patient Access Service Representative”
Northwell Health
08.2021 - 08.2022
D.A “Driver Assistant” /Dispatcher Coordinator
Elite Logistics LLC
11.2018 - 08.2021
High School Diploma -
West Hempstead High School
Bachelor of Business Administration And Management -
Farmingdale State College
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