Ahmad Hygh
Houston,TX
Summary
Dynamic professional with a proven track record in account management and customer service, exemplified during my tenure at Bulldog/ADT Security. Skilled in client relationship building and strategic planning, I have significantly enhanced client satisfaction and retention. Expert in teamwork and collaboration, I thrive in fast-paced environments, driving sales development and fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Account Manager
Bulldog/ADT Security
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Shift Supervisor
The Heller Group
03.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Responded to and resolved customer questions and concerns.
Front Line Server
Sweetgreen
02.2021 - 12.2022
- Maintained a clean and organized serving area for optimal efficiency and presentation.
- Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
- Collaborated effectively with team members to complete daily side work tasks, maintaining a clean and well-stocked serving environment.
- Enhanced customer satisfaction by providing efficient and courteous service to all patrons.
- Supported other servers during peak hours by assisting with tasks such as bussing tables or refilling drink stations as needed.
- Managed large groups effectively through timely order-taking, communication with kitchen staff, and attentive service delivery.
Server/Head Waiter
BB's Tex-Orleans
06.2015 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Call Center Supervisor
Dish Network Corp
09.2010 - 10.2015
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Barista
Starbucks, Barista
12.2006 - 07.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Arts - Theater Arts
Prairie View A&M University
Prairie View, TX06.2010
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Client Relationship Management
Customer Satisfaction
Relationship Building
Strategic Planning
Customer Relationships
Relationship building and management
Sales Development
Client Relationship Building
Networking skills
Timeline
Account Manager
Bulldog/ADT Security
06.2024 - Current
Shift Supervisor
The Heller Group
03.2023 - 05.2024
Front Line Server
Sweetgreen
02.2021 - 12.2022
Server/Head Waiter
BB's Tex-Orleans
06.2015 - 08.2017
Call Center Supervisor
Dish Network Corp
09.2010 - 10.2015
Barista
Starbucks, Barista
12.2006 - 07.2010
Associate of Arts - Theater Arts
Prairie View A&M University
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