Ahmadi Yisrael
State Collection Service
Lithia Springs,GA
1
Certification
9
years of professional experience
Healthcare customer service and operations professional with 6+ years of remote experience and a background in patient accounts, healthcare billing, account research, documentation, and issue resolution. Experienced in handling sensitive patient and financial information while maintaining HIPAA compliance and confidentiality. Skilled in resolving account concerns, maintaining accurate records, navigating multiple systems, and meeting quality and productivity standards in high-volume remote environments.
Work History
Healthcare Customer Service Representative
3 Months- Assist patients with questions regarding healthcare accounts, billing statements, balances, and payment options.
- Review and explain patient account information while ensuring accuracy and clear communication.
- Navigate multiple systems to research account details, document interactions, and update patient information.
- Handle sensitive patient and financial information in accordance with HIPAA, company policies, and confidentiality requirements.
- Resolve account concerns and discrepancies while providing professional, patient-focused customer service.
- Maintain accurate documentation of calls, account activity, payment arrangements, and follow-up actions.
- Meet established productivity, quality, attendance, and performance metrics in a high-volume remote environment.
- Collaborate with internal departments when additional research or account resolution is required.
Cosmetics Cashier
3 Months- Provided efficient customer service while assisting with purchases, product inquiries, and issue resolution in a high-volume retail environment.
- Processed cash, credit, and digital transactions accurately while maintaining attention to detail and company procedures.
- Assisted with merchandise organization, inventory needs, and maintaining an organized cosmetics department.
Travel CNA / Med Tech
1 Year 4 Months- Provided direct patient care and assisted residents with activities of daily living while maintaining dignity, safety, and confidentiality.
- Documented patient care, observations, medication administration, and changes in condition accurately in electronic health records.
- Administered medications according to physician orders and established safety protocols while monitoring for adverse reactions or changes in condition.
- Collaborated with nurses and other healthcare professionals to communicate patient needs, concerns, and changes in health status.
- Maintained compliance with HIPAA, infection-control procedures, facility policies, and established healthcare safety standards.
Customer Service & Operations Support
6 Years- Provided high-volume customer support through phone, chat, and email, resolving complex account, order, delivery, and service-related concerns while consistently meeting quality and productivity standards.
- Selected to support Amazon Key, assisting customers with specialized delivery services, troubleshooting service issues, researching accounts, and coordinating resolutions.
- Transitioned into Delivery Service Partner (DSP) hiring and operations support, assisting with candidate vetting, onboarding processes, documentation, and hiring-related inquiries.
- Reviewed candidate and account information for accuracy, maintained detailed records, and followed established procedures when handling sensitive information.
- Utilized Salesforce, Microsoft Excel, and internal Amazon systems to research issues, document interactions, track information, and manage workflows.
- Demonstrated adaptability and strong performance across multiple specialized teams and responsibilities throughout six years in a fully remote environment.
Education
High School Diploma
- Magna Cum Laude
- GPA: 3.9
Skills
Healthcare Billing Support
Patient Account Research
Account Documentation & Recordkeeping
Payment Arrangements & Account Resolution
HIPAA & Confidentiality Compliance
Healthcare Customer Service
Salesforce & CRM Systems
Microsoft Office & Excel
Electronic Health Records (EHR)
Data Entry & Information Accuracy
Issue Research & Problem Resolution
Remote Operations & Workflow Management
Multi-System Navigation
Written & Verbal Communication
Time Management & Multitasking
Certification
- CPR
- CNA (GA)
- Medication Aide License
- DOT Medical Examiner’s Certificate
Timeline
Healthcare Customer Service Representative
State Collection Service
05.2026 - CurrentRead More
Cosmetics Cashier
Walmart
02.2026 - 05.2026Read More
Travel CNA / Med Tech
Various Facilities
04.2024 - 08.2025Read More
Customer Service & Operations Support
Amazon
10.2017 - 10.2023Read More
Eagles Landing High School
High School Diploma
Read More