Caring and friendly customer service professional with six years of experience in consumer retail and with Sales Department. Excited about the prospect of working with Roshan Telecommunication Corporation to improve the customer experience and increase retention through quick resolution of any customer concerns.
Highly responsive to customers' needs and always looking to find a solution to customer inquiries
• Position Requirement:
• Responsible for overall Procurement related tasks and
responsibilities in accordance to the organization policy and
• procedures Recording and processing all procured items in Maximo Database
• Organize all procurement activities relating to request for proposals
• Prepares and develops bid documents and supplier bid lists to obtain competitive Identify available suppliers for each requisitioned item, Sending RFQ in order to receive quotes from selected. active vendors, Conducts a comparative analysis on supplier prices Correspond with vendors regarding prices, product, Quality, availability, and delivery. Ensures the proper management of procurement department operations in the absence of the Head of department.
• Prepare weekly report of PENDEST items to higher management
• Introduce and facilitate orientation for the new staff members in procurement dept
• Any other duties assigned by supervisor
Position Responsibility:
• answering customer calls, listening to their concerns and solving problems.
• handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
• Handling customers problem and complains and passing them to Supervisors and Technical department when required.
• Creating daily reports of customers complain in CIRES application.
• Cooperating with other co-workers when needed
• Solve the all problems which were face by All Customers
Customer service representatives Sales agent Responsibility :
• responsible for selling products and services and assisting customers with selecting the right item
• Selling products or services to customers, and representing the brand
• listen to customer concerns, answer customer questions and provide information about the company's products and services
• Search and ascertain prospective clients and leads.
• Understand and learn about products or services.
• Maintain positive relationship with prospective customers.
• Cold call in order to reach out to customers.