Ahmadou Oury Diallo
Germantown,MD
Summary
Resourceful Logistics Manager, known for high productivity and efficient task completion. Specialized in supply chain management, operational strategy development, and inventory control techniques. Excel in communication, problem-solving, and leadership, ensuring seamless coordination across departments and with external partners. Meticulous logistics manager with desire to find effective solutions to performance issues and high freight costs. Experienced in mentoring employees and enforcing safety procedures. Offers successful career history spanning several years.
Overview
15
15
years of professional experience
Work History
Logistics Manager
Delta Air Lines, Inc
Washington, DC
02.2024 - Current
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Executed route optimization to reduce shipping costs.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Established transportation cost standards and economical shipping practices.
- Collaborated effectively in cross-functional team-oriented environment.
- Implemented cost-saving measures, such as route optimization for shipments.
- Implemented cost-saving measures, such as route optimization for shipments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Logistics Coordinator
Yum! Brands Inc.
Dallas, TX
07.2022 - 01.2024
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Evaluated environmental impact of logistics operations and implemented green initiatives.
- Facilitated cross-functional team meetings to align logistics activities with broader business objectives.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Organized purchase and delivery of materials needed for various contracts.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
Account Relationship Manager
Bank of America
Silver Spring, MD
02.2017 - 06.2022
- Collaborated with cross-functional teams including marketing, sales, operations.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Organized events such as webinars, conferences, or trade shows for customers.
- Facilitated financial planning seminars and workshops for clients.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Managed budgeting of accounts to ensure optimal use of resources.
- Resolved customer complaints regarding sales and service.
- Negotiated contracts with vendors or suppliers related to accounts management.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Led training sessions for junior relationship managers on client service best practices.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Enhanced sales volume through skilled support to both new and inactive customers.
Restaurant General Manager
Pizza Pizza
Silver Spring, MD
06.2013 - 04.2017
- Supervised service team in implementing suggestive selling techniques.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Guided team members in food safety and sanitation protocols.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Focused on delivering a local neighborhood restaurant experience.
- Maximized profitability through effective management of food, beverage, and labor expenses.
- Addressed issues and ensured satisfactory solutions for all parties involved.
- Resolved customer complaints in a professional manner.
- Managed relationships with suppliers to ensure timely delivery of products.
- Oversaw food preparation, production, and presentation according to quality standards.
- Led and mentored new employees to enhance their understanding of company programs.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences.
- Communicated well, and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Assistant Store Manager
Pizza Hut
Silver Spring, MD
03.2010 - 05.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached and developed store associates through formal and informal interactions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
MBA - Finance
Strayer University
Takoma Park, DC04-2017
BBA - Finance
Southeastern University
Washington, DC01-2004
Skills
- Budget management
- Route optimization
- Logistics analysis
- Cost reduction
- Warehouse operations
- Inventory management
- Customer relationship management
- Problem solving
- Stakeholder engagement
- Cost reduction strategies
- Client relationship management
- Team management
- Purchasing management
- Budget planning
- Operational management
Languages
French
Native/ Bilingual
Timeline
Logistics Manager
Delta Air Lines, Inc
02.2024 - Current
Logistics Coordinator
Yum! Brands Inc.
07.2022 - 01.2024
Account Relationship Manager
Bank of America
02.2017 - 06.2022
Restaurant General Manager
Pizza Pizza
06.2013 - 04.2017
Assistant Store Manager
Pizza Hut
03.2010 - 05.2013
MBA - Finance
Strayer University
BBA - Finance
Southeastern University
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