Ahmad Seyar Amiri
Petaluma,California
Summary
Test Operator with hands-on experience conducting product and process testing to ensure quality, performance, and compliance with established standards. Skilled in operating test equipment, following standard operating procedures, accurately documenting results, and identifying defects. Reliable team player with strong attention to detail, safety awareness, and a commitment to meeting production and quality goals.
Senior Desktop Support Specialist with extensive experience providing Tier 2/3 technical support in fast-paced, enterprise environments. Expertise in troubleshooting complex hardware and software issues, system imaging, device deployments, and user access management. Known for strong problem-solving skills, attention to detail, and delivering white-glove support to end users and executives.
Overview
6
6
years of professional experience
Work History
Senior Desktop Support Specialist
HCL Tech
Richmond, California
01.2024 - 12.2025
- Delivered Tier 2/Tier 3 desktop support for enterprise users, resolving complex hardware, software, and OS issues.
- Provided advanced troubleshooting for Windows 10, Windows 11, Microsoft 365, and enterprise applications.
- Supported and maintained desktops, laptops, mobile devices, printers, and peripherals
- Performed system imaging, deployments, upgrades, and migrations, following corporate standards.
- Managed Active Directory tasks, including user accounts, group memberships, and permissions.
- Supported network connectivity issues (LAN/Wi‑Fi, VPN, printers, docks)
- Acted as an escalation point for junior technicians and Service Desk teams.
- Utilized ticketing systems (e.g., ServiceNow) to document incidents, changes, and resolutions
- Ensured compliance with IT security policies, access controls, and audit requirements.
- Delivered white‑glove, customer‑focused support in fast‑paced enterprise environments
- Collaborated with infrastructure, security, and application teams to resolve cross‑functional issues
- Met or exceeded SLA targets while supporting high-priority and executive users.
Test Operator
E-solutions
San Ramon, California
04.2020 - 12.2023
- Operated and monitored test equipment to evaluate product functionality, performance, and quality.
- Conducted routine and specialized tests according to work instructions, test plans, and safety standards.
- Identified, documented, and reported defects, failures, and irregularities to engineering or quality teams.
- Recorded test results accurately in logs, databases, or tracking systems.
- Followed standard operating procedures (SOPs) to ensure consistency and compliance.
- Performed basic troubleshooting and adjusted test setups as needed.
- Maintained a clean and safe work environment in compliance with safety and quality regulations.
- Collaborated with production, engineering, and quality teams to meet production and testing deadlines.
Uber Driver
Uber And Lyft
San Francisco, California
01.2022 - Current
- Provided safe and reliable transportation for passengers across multiple locations.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Navigated efficiently using GPS technology to optimize route selection.
- Communicated effectively with passengers to ensure a positive experience.
- Adhered to local traffic laws and company policies while driving.
- Assisted passengers with special needs, ensuring accessibility and comfort.
- Engaged with the community to promote rideshare services positively.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Complied with traffic regulations to safely operate vehicles.
Doordash/Uber eat
DoorDash
San Francisco, California
10.2021 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
Education
A+
Rana University
Kabul Afghanistan03-2015
MCSE
Kardan University
Kabul Afghanistan 02-2013
Bachelor of Computer Science
Xford
Kabul, Afghanistan01-2011
Skills
- Desktop support
- Active Directory management
- System imaging
- Network troubleshooting
- Microsoft 365 support
- Customer service
- Problem solving
- Technical communication
- Data backup and recovery
- Operating system expertise
- Software installation
- Remote desktop management
- Advanced troubleshooting
- Expert technical support
- Mobile device management
- Hardware diagnostics
- Test equipment operation
- Optical testing
- Hardware testing
- Incident documentation
- IT security compliance
- Cross-functional collaboration
- Attention to detail
- Team leadership
- Time management
- Patch management
- Network configuration
- Service level adherence
- System administration
- Ticketing system proficiency
- Help desk experience
Languages
Farsi
Full Professional
Dari
Full Professional
Indian
Professional
English
Professional
pashto
Full Professional
urdo
Professional
Timeline
Senior Desktop Support Specialist
HCL Tech
01.2024 - 12.2025
Uber Driver
Uber And Lyft
01.2022 - Current
Doordash/Uber eat
DoorDash
10.2021 - 01.2022
Test Operator
E-solutions
04.2020 - 12.2023
A+
Rana University
MCSE
Kardan University
Bachelor of Computer Science
Xford