Ahmal Harris
Lansing,IL
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Maintenance Worker skilled in safely operating floor polishers, moving heavy furniture and repairing roofs and ceilings. [five]-year background ordering cleaning supplies, removing trash and recyclables and conducting restroom repairs.
Overview
8
8
years of professional experience
Work History
Fiber Optic Technician
IES Communications
02.2022 - Current
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in as team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Maintenance Technician
Mission Salute
08.2021 - 02.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
Property Maintenance Worker
Helpers Reliable Home Services
01.2018 - 08.2021
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Performed preventive maintenance and repairs on various types of equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Replaced worn or broken parts on machines and equipment.
- Installed and maintained plumbing and HVAC systems.
- Rewired and replaced faulty electrical components in equipment.
- Repaired and replaced pumps, valves and motors.
PREMISE TECH, AT&TUVERSE /DIRECT TV
07.2015 - 09.2018
- Install U-verse TV service, satellite, and fiber optics
- Install high-speed broadband, Wi-Fi and voice services in homes and offices
- Use manual tools, power tools, and test equipment to identify and remedy sources of customer-perceived problems
- Provide courteous, thorough customer service on site
- Review and explain customer agreement.
Education
DIPLOMA - General Studies
Calumet Prep Academy
Chicago, IL06.1996
Skills
- SPECIAL SKILLS
- Excellent written and verbal communication skills
- Router and switch installations
- Highly skilled in using manual and power tools
- Proficient in
- Microsoft Office Suite/ Google Suite
- (Mac and PC)
- Proficient in Data and Network room Specs
- Physically able to climb heights
- Ladder and Gaffing Certified
- Telecommunications proficient
- Equipment Inspection
- Corrective Actions
- Telecommunications Systems
- String Cables
- Hand and Power Tools
- Application Installation
- Testing Devices
- Configuring Equipment
- Basic Tools
- Device Installation
- Vendor Contracts
- Using Instruments
- Measure Signals
- Maintaining Components
- Regulatory Requirements
- Machine Setups
- Predictive and Preventive Maintenance
- Technical Documentation
- Fiber Testing
- Install Telecommunications Equipment
- Project Documentation
- Repair Customer Systems
Timeline
Fiber Optic Technician
IES Communications
02.2022 - Current
Maintenance Technician
Mission Salute
08.2021 - 02.2022
Property Maintenance Worker
Helpers Reliable Home Services
01.2018 - 08.2021
PREMISE TECH, AT&TUVERSE /DIRECT TV
07.2015 - 09.2018
DIPLOMA - General Studies
Calumet Prep Academy