Ahmard R. Stokes
Miami,FL
Summary
As customer service professional-team lead, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative Team Lead
Pilkington Glass
Doral, FL
07.2018 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts of glass customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both glass customers and glass companies alike.
- Responded to customer requests for glass products, services, and company information.
Landscaping Manager
Stokes Landscaping
Miami, FL
01.2009 - 07.2018
- Implemented sustainable landscaping practices, resulting in reduced water usage and lower maintenance costs.
- Streamlined operational processes for more efficient use of resources and reduced costs.
- Developed strong relationships with clients and vendors, leading to increased referrals and repeat business.
- Improved overall landscape health with diligent pruning, fertilization, pest control measures, and irrigation system maintenance.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
Warehouse Associate
Home Depot
Hialeah, FL
01.2007 - 01.2009
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Postal Carrier -Seasonal
United States Post Office
Doral, FL
01.2005 - 01.2007
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
Windsor Forest High School
Savannah, GA06.1997
Skills
- Customer service
- Delivery scheduling
- Route management
- Product sales
- Order fulfillment
- Data entry
- Problem resolution
- Payment processing
- Order processing
- Customer relationship management (CRM)
Timeline
Customer Service Representative Team Lead
Pilkington Glass
07.2018 - 11.2024
Landscaping Manager
Stokes Landscaping
01.2009 - 07.2018
Warehouse Associate
Home Depot
01.2007 - 01.2009
Postal Carrier -Seasonal
United States Post Office
01.2005 - 01.2007
High School Diploma -
Windsor Forest High School
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