Ahmarie Butler
Choctaw,OK
Summary
Medical office and lead technician professional prepared to excel in medical office role . Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
Physical Therapy Central
06.2023 - Current
- Pleasantly answer phones, schedule patients and direct patients and others to the appropriate area or person
- Perform routine administrative duties in a timely manner such insurance verification, data entry and collection of co-payments
- Able to accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Physical Therapy Technician
Physical Therapy Central
09.2020 - Current
- Sanitizing surfaces and different equipment, once the patient is finished
- Ensure the patients are following and performing the exercises correctly
- Ensure the clinic is operable upon opening
- Ensure the assigned duties are completed before closing
- Due to COVID-19, I ensure the patients are following the CDC guidelines
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Prepared patients to meet with physical therapists.
Store Associate
Tuesday Morning
09.2021 - 06.2023
- Deliver prompt and friendly service to Tuesday Morning guests; handle customer concerns professionally and respectfully
- Manage freight to sales floor
- Process all sales in the POS and handle monetary transactions accurately and effectively
- Maintain excellent store appearance and assist with store merchandising to provide a positive shopping experience for the guests
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Concession Stand Supervisor
Oklahoma State Fair
07.2019 - 09.2021
- In my duties as a Concession Supervisor I am responsible for the day-to-day operations and supervision of one of the food concession stands at the Oklahoma State Fair Arena
- Reporting directly to the concession manager, in my duties I oversee 5 to 15 employees in the daily operations which includes training of new employees, managing concession stand inventories, ensuring proper sanitation and food preparation, and adherence to all liquor laws
- Ensure concession stands/areas are stocked, prepped and cleaned, prior to the event/show
- Manages all concession stand inventories utilizing MICROS database system
- Responsible for managing customer service which includes: Coordinating with group lead & team members, in organizing the stand duties so that the stand can open on time
- Handling customer complaints by listening to their concerns and addressing issues to the best of your ability
- Ensuring the group/employees are following proper food preparation
- Manage & oversee food prep levels and ongoing cooking of product throughout events/shows
- Enforces uniform and alcohol policies
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Promoted a culture of excellent customer service within the team, leading by example in interactions with patrons.
- Increased sales revenue by implementing promotional strategies and upselling techniques.
Concession Stand Worker
Oklahoma State Fair
02.2017 - 07.2019
- In my duties as a concession stand worker, reporting directly to the concession stand supervisor I was responsible for executing the daily operations of the concession stand
- My duties included but were not limited to: Greeting guests in a pleasant manner and taking food and beverage orders
- Accept payment from guests and make change as necessary
- Accurately and responsibly maintain required currency levels in register at all times
- Restocking concession stand inventory levels as required
- Assist in setup, opening and/or closing of stand(s) daily which included food preparations, cleaning, prepping and coordinating with Stand Supervisor to prepare for openings of events/shows
- Ensure work areas and surfaces remain clean and organized throughout shift, food product is properly stored and utensils are kept clean
- Assist other food and beverage departments as needed
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Kennel Technician
Reno Animal Hospital
08.2015 - 08.2016
- In my duties as a Kennel Technician reporting directly to the Kennel Manager & Site Veterinarian I was responsible for the care and wellbeing of all of the kennel animals as well as the upkeep and cleanliness of the kennel area
- My duties included: Walking & feeding the animals
- Administering the correct dosage of medication to animals who needed them
- Cleaning of the animals cages, cleaning the clinic, and cleaning of the surgical equipment required by the veterinarians
- Monitoring & documenting activities and interactions between the animals
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Education
Doctorate - Chiropractic
Parker University
Dallas, TX05-2027
Bachelors of Science - Management Information Systems
East Central University
Ada, OK01.2019
Certificate in Management Information Database Design Systems -
East Central University
Ada, OK01.2019
Associate of Science - Business Administration
Rose State College
Midwest City, OK01.2017
Skills
- Leadership
- Communication
- MICROS Inventory Systems
- MS Office Suite
- Patient scheduling
- Appointment management
- EMR
- Insurance verification
- Data entry
- Customer Service
- Medical Terminology
Training
ABLE License (Alcoholic Beverage Laws Enforcement), Oklahoma ABLE Commission, 2017
Area Of Expertise
- Strong Leadership & Communications skills
- MICROS Inventory Systems
- Software Proficiencies
- MS Office Suite
- Excel
- Word
- PowerPoint
- Outlook
- Windows Operating Systems
- Filing folders
- EMR
- Scheduling
- Customer Service
- Medical Terminology
Timeline
Front Desk Medical Receptionist
Physical Therapy Central
06.2023 - Current
Store Associate
Tuesday Morning
09.2021 - 06.2023
Physical Therapy Technician
Physical Therapy Central
09.2020 - Current
Concession Stand Supervisor
Oklahoma State Fair
07.2019 - 09.2021
Concession Stand Worker
Oklahoma State Fair
02.2017 - 07.2019
Kennel Technician
Reno Animal Hospital
08.2015 - 08.2016
Doctorate - Chiropractic
Parker University
Bachelors of Science - Management Information Systems
East Central University
Certificate in Management Information Database Design Systems -
East Central University
Associate of Science - Business Administration
Rose State College
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