Ahmaris Diwa
Irving,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
3
3
years of professional experience
Work History
Operations Manager
Diwa Kitchen Co.
Dallas, TX
01.2021 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored daily operations in the kitchen and warehouse, including food preparation and storage procedures.
- Maintained inventory of food supplies and ordered additional items as needed.
- Reviewed quality control processes regularly to identify areas needing improvement.
- Processed incoming orders from customers via phone, ordering website, or email.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided customer service to 21 charter schools across DFW, Houston, Austin, and San Antonio. .
Program Manager
Full Filled Project Inc.
Dallas, TX
01.2021 - Current
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Maintained positive relationships with vendors/partners
- Coordinated communication between customers, sales representatives, warehouse personnel, and vendors.
- Processed incoming orders from customers via phone, fax or email.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained accurate records of program activities, including attendance logs, meal counts, training logs, etc.
- Ordered food/supplies as needed.
- Created spreadsheets to ensure efficient preparation.
- Monitored up to 45 partnering sites regarding government mandated paperwork/regulations for the program.
Education
Bachelor of Science -
University of Arkansas, Fayetteville
Fayetteville, AR12-2020
Skills
- Organizational Management
- Workflow Optimization
- Document Control
- Customer Retention
- Program Administration
- Logistics Oversight
- Inventory Management
- Customer Service
- Business Administration
- Operations Management
- Policies and procedures implementation
- Budgeting and forecasting
- Customer Relationship Management
- Expense Reports
- Purchasing and procurement
- Decision-Making
- Vendor Sourcing
- Onboarding and Orientation
- Conflict Mediation
- Delegation
- Project Management
Languages
Spanish
Professional
Affiliations
- Alpha Chi Omega Fraternity
- Senior Lieutenant HS Drill Team
References
References available upon request.
Timeline
Operations Manager
Diwa Kitchen Co.
01.2021 - Current
Program Manager
Full Filled Project Inc.
01.2021 - Current
Bachelor of Science -
University of Arkansas, Fayetteville
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