AHMARRI COX
Fairburn,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
After-School Teacher
Bay Area Community Resources
08.2023 - 03.2024
- Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
- Increased parent involvement in children''s education through regular communication and conferences.
- Developed strong relationships with students, fostering positive classroom environment conducive to learning.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
- Implemented effective classroom management techniques, maintaining orderly and focused learning environment.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Prepared food and served meals and refreshments to 30+ children.
- Provided individual and group teaching to 15+ students to motivate and instill enthusiasm for learning.
After-school Teacher, Summer Camp Instructor
EdventureMore
04.2022 - 08.2023
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
- Prepared after-school enrichment activities for children to encourage student participation.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Taught kids ages 5 to 11 rules and gameplay of different sports.
Customer Service Representative
David's Bridal
03.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Medical Assisting
Contra Costa College
San Pablo, CA06.2024
High School Diploma -
Summit K2 (Public Charter School)
El Cerrito, CA06.2020
Skills
- Activity Planning
- Classroom Management
- Student Engagement
- Project-based learning
- Product Knowledge
- Active Listening
- Building rapport
- Team Development
- Product Sales
- Complaint Handling
- De-Escalation Techniques
- Product and service solutions
Timeline
After-School Teacher
Bay Area Community Resources
08.2023 - 03.2024
After-school Teacher, Summer Camp Instructor
EdventureMore
04.2022 - 08.2023
Customer Service Representative
David's Bridal
03.2021 - 04.2022
Associate of Science - Medical Assisting
Contra Costa College
High School Diploma -
Summit K2 (Public Charter School)
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