AHMED ABDELMOHSEN

Milaha Trading Agency is local dealer for following brands: 1-Terberg Terminal Tractor 2-Hino Trucks(Subsidary of Toyota group) 3-Sennebogen Cranes 4-HKTC Cranes 5-Lonking Heavy Equipment.

• Lead and manage the After Sales team, including Service Center, Spare Parts, Asset Management Managers, and Technicians, setting clear targets and KPIs to excel and over-achieve.
• Drive business growth in the After Sales segment by developing current services and products and exploring new revenue streams.
• Ensure the technical capability of repair personnel and processes to ensure effective and efficient operations.
• Ensure all warranty and repair work adheres to manufacturer and company standards.
• Handle technical support escalations for internal and external clients.
• Manage all service contracts from a commercial perspective and provide process support.
• Maintain suitable inventory levels of spare parts and prepare accurate forecasts to ensure maximum availability and cost savings.
• Coordinate and implement long-range strategic plans for the After Sales business based on future growth.
• Cultivate relationships with customers, including fleet owners, port authorities, and governmental entities.
• Ensure adherence to equitable personnel policies for the After Sales team, maintaining consistency with corporate policies and industry practices.
• Effectively coordinate and implement day-to-day operations of the After Sales segment in alignment with Trading Agencies policies.
• Provide guidance to Managers of Spare Parts and Workshop on marketing and promotional tactics to increase awareness of Trading Agency services and products.
• Ensure timely invoicing and system efficiency for proper reporting and reflection of revenues on the P&L.
• Report and present After Sales business performance and financial results to VP, EVP, President & CEO, Board of Directors, and Executive Committee, explaining any variations and recommending actions.
• Manage and allocate resources, operating activities, and outputs to agreed plans and objectives of After Sales operations.
• Provide recommendations on new hires and ensure the availability of all resources required for assigned tasks and activities.
• Milaha Trading Agency is local dealer for following brands: 1-Terberg Terminal Tractor 2-Hino Trucks(Subsidary of Toyota group) 3-Sennebogen Cranes 4-HKTC Cranes 5-Lonking Heavy Equipment.
• Streamlined warranty claims handling for faster resolution and improved customer experience.
• Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
• Demonstrated commitment to customer satisfaction, leading the team by example through active engagement with clients and consistently delivering outstanding service.
• Increased revenue by offering tailored aftersales packages based on individual customer needs.

• Oversaw the maintenance, repair, certification, and accident repair of corporate technical assets, including containers and general cargo terminal equipment,outside project equipment, international transportation truck fleet, and service vehicles.
• Developed and managed the annual equipment maintenance and repair budget, performing monthly financial analysis to compare planned budget versus actual expenses.
• Led a team of engineers and technicians across multiple sites, ensuring efficient and reliable preventive, predictive, corrective, and condition-based maintenance of assets.
• Set department key performance indicators (KPIs) and continuously monitored progress, conducting root cause analysis to stay on track.
• Established a robust department risks register, aligning it with corporate objectives and ensuring comprehensive operational impact assessment for
  maintenance activities.
• Controlled spare parts inventory and stock value, optimizing availability while minimizing costs.
• Conducted yearly training needs analysis (TNA) for subordinates based on competency matrix and annual appraisals.
• Successfully completed various projects, including the rehabilitation of Doha Port Mobile Harbor cranes (4 units), increasing reliability from 63% to 95% and availability from 50% to 92%.
• Early startup of Hamad Port container terminals in October 2016, ensuring smooth operations and timely delivery of services.
• Implemented maintenance schedules for Hamad Port containers and general cargo terminals, resulting in improved efficiency and productivity.
• Implemented digital transformation for the existing ERP system, migrating maintenance forms and customizing the system to include all maintenance activities, resulting in improved precision in manpower distribution and maintenance cost benchmarking.

• Supervised and supported a group of technicians in maintaining port equipment, including Gottwald mobile harbor cranes (70 and 100 tons) and their Bromma spreaders.
• Created and implemented time-based preventive maintenance schedules, reducing crane breakdowns and improving overall equipment reliability.
• Prepared and ordered necessary spare parts, minimizing downtime and ensuring efficient repair and maintenance processes.
• Troubleshot and resolved problems promptly, minimizing equipment downtime and optimizing operational efficiency.
• Maintained and serviced port standby generators (Cummins and Caterpillar) and automatic transfer switches (ATS) through regular checks, preventive maintenance, and corrective measures.
• Provided electrical support to workshop and outside projects, resolving issues faced in straddle carriers, forklifts, and telescopic cranes.
• Managed repair and replacement costs within the annual budget, optimizing resource allocation and cost-effectiveness.
• Participated in the yearly tender committee for consumables (filters, wire ropes, tires, batteries, etc.), selecting the best suppliers based on company selection criteria.
• Generated weekly, monthly, and quarterly key performance indicators (KPIs) and breakdown analysis reports, providing valuable insights for decision making and process improvement.

• Supervised and supported a team of engineers and technicians in the successful start-up and maintenance of various equipment for the Port and Nile Transportation Project, including CAT Excavators, Hyster Forklifts, Bobcat Skid Steers, Vigan Air Conveyor, Neuero Air Conveyor, 50m Length Nile barges,100m Length Nile Barges, 0.5MVA Cummins generator, 1MVA ABB transformer, ABB Switch gear, and Belt Conveyors.
• Created and implemented preventive maintenance schedules for all equipment, ensuring optimal performance and minimizing downtime.
• Managed spare parts inventory, including preparing stock, comparing supplier offers, determining minimum reorder points, and reviewing and approving all issued spare parts.
• Utilized SAP and C-works (CMMS programs) to effectively manage maintenance activities, spare parts transactions, and inventory.
• Oversaw and reviewed all electrical work conducted by contractors to ensure compliance with standard specifications.
• Demonstrated strong attention to detail and accuracy in managing maintenance activities and spare parts inventory.
• Consistently maintained clear and concise documentation, ensuring ease of understanding and seamless knowledge transfer.
• Collaborated with cross-functional teams to ensure smooth operations and
  efficient maintenance processes.

• Led and supervised a team of engineers and technicians, providing technical support and guidance to ensure the efficient maintenance of all terminal equipment, including STS, RTG, trucks, RS, and EH.
• Successfully maintained and managed the AGGREKO standby power generation plant, consisting of 12 AGGREKO generators, 4 transformers, 2 switch gears, and a load bank, ensuring uninterrupted power supply to the terminal.
• Implemented a comprehensive spare parts management system, monitoring minimum stock levels, preparing purchasing orders, and conducting regular inspections to ensure the availability and reliability of equipment.
• Prepared detailed daily and monthly reports for shift managers, providing comprehensive information on work activities and equipment status,facilitating informed decision-making and efficient resource allocation.
• Developed and implemented a training schedule for technicians, enhancing their technical skills and knowledge to improve overall team performance.
• Conducted performance evaluations for engineers and technicians, identifying areas for improvement and organizing training programs to enhance their technical proficiency.
• Maintained consistent formatting and style in all reports and documentation, ensuring clarity and professionalism in communication.
• Diligently proofread all reports and documentation, ensuring accuracy and
  error-free presentation of information.

• Played a key role in line construction activities, including control cable laying and termination, power cable laying and termination, and machine erection works.
• Collaborated with Japanese (Kawasaki-Toshiba co.) and Moroccan (Maghreeb Steel) teams for commissioning and diagnosis, contributing to the successful launch of the project.
• Took full responsibility for preparing predictive, preventive, and corrective maintenance plans, ensuring the smooth operation of equipment.
• Created a comprehensive spare parts list for all equipment, facilitating efficient maintenance and minimizing downtime.
• Managed the maintenance and upkeep of various equipment in the new project Cold Rolling Complex, including pickling lines, reverse mill lines, batch annealing EBNER furnaces, roll grinding machines, gantry cranes, and water treatment stations.
• Utilized Siemens Simoreg DC drives, Siemens Micro master inverters, Sematic Siemens step7-400 PLC, and Scada System using WINCC software for pickling lines.
• Implemented Toshiba inverters, Toshiba converter [AC/DC], Toshiba TPDS,PCS6000, BCS 4000, and Mitsubishi PLC for the combined Kawasaki reverse mill (CRM) line, along with Scada System using FIX32 software.
• Managed Allen Bradley drives, Allen Bradley PLC, and Scada System using IN TOUCH software for batch annealing EBNER furnaces.
• Oversaw the maintenance of roll grinding machines with Mitsubishi PLC, CNC control, and servo motors.
• Conducted maintenance and repairs on gantry cranes, utilizing DYNAVECTOR drives and their Transmitter/Receiver system.
• Managed water treatment stations with Mitsubishi PLC and Toshiba PLC, as
  well as waste water treatment stations with Mitsubishi PLC.