AHMED ABDELMOHSEN

• Company Overview: Milaha Trading Agency is local dealer for following brands: 1-Terberg Terminal Tractor 2-Hino Trucks(Subsidary of Toyota group) 3-Sennebogen Cranes 4-HKTC Cranes 5-Lonking Heavy Equipment.
• Lead and manage the After Sales team, including Service Center, Spare Parts, Asset Management Managers, and Technicians, setting clear targets and KPIs to excel and over-achieve.
• Drive business growth in the After Sales segment by developing current services and products and exploring new revenue streams.
• Ensure the technical capability of repair personnel and processes to ensure effective and efficient operations.
• Ensure all warranty and repair work adheres to manufacturer and company standards.
• Handle technical support escalations for internal and external clients.
• Manage all service contracts from a commercial perspective and provide process support.
• Maintain suitable inventory levels of spare parts and prepare accurate forecasts to ensure maximum availability and cost savings.
• Coordinate and implement long-range strategic plans for the After Sales business based on future growth.
• Cultivate relationships with customers, including fleet owners, port authorities, and governmental entities.
• Ensure adherence to equitable personnel policies for the After Sales team, maintaining consistency with corporate policies and industry practices.
• Effectively coordinate and implement day-to-day operations of the After Sales segment in alignment with Trading Agencies policies.
• Provide guidance to Managers of Spare Parts and Workshop on marketing and promotional tactics to increase awareness of Trading Agency services and products.
• Ensure timely invoicing and system efficiency for proper reporting and reflection of revenues on the P&L.
• Report and present After Sales business performance and financial results to VP, EVP, President & CEO, Board of Directors, and Executive Committee, explaining any variations and recommending actions.
• Manage and allocate resources, operating activities, and outputs to agreed plans and objectives of After Sales operations.
• Provide recommendations on new hires and ensure the availability of all resources required for assigned tasks and activities.
• Milaha Trading Agency is local dealer for following brands: 1-Terberg Terminal Tractor 2-Hino Trucks(Subsidary of Toyota group) 3-Sennebogen Cranes 4-HKTC Cranes 5-Lonking Heavy Equipment.
• Streamlined warranty claims handling for faster resolution and improved customer experience.
• Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
• Demonstrated commitment to customer satisfaction, leading the team by example through active engagement with clients and consistently delivering outstanding service.
• Increased revenue by offering tailored aftersales packages based on individual customer needs.

• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Controlled costs to keep business operating within budget and increase profits(Reduced budget by 30%).
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Supervised and supported a group of technicians in maintaining port

equipment, including Gottwald mobile harbor cranes (70 and 100 tons) and

their Bromma spreaders.

• Created and implemented time-based preventive maintenance schedules,
• Reducing crane breakdowns and improving overall equipment reliability.
• Prepared and ordered necessary spare parts, minimizing downtime and
• Ensuring efficient repair and maintenance processes.
• Troubleshot and resolved problems promptly, minimizing equipment downtime and optimizing operational efficiency.
• Generated weekly, monthly, and quarterly key performance indicators (KPIs) and breakdown analysis reports, providing valuable insights for decision
• Making and process improvement.
• Managed repair and replacement costs within the annual budget, optimizing resource allocation and cost-effectiveness.
• Participated in the yearly tender committee for consumables (filters, wire ropes, tires, batteries, etc.), selecting the best suppliers based on company
• Maintained and serviced port standby generators (Cummins and Caterpillar) and automatic transfer switches (ATS) through regular checks, preventive maintenance, and corrective measures.
• Provided electrical support to workshop and outside projects, resolving issues faced in straddle carriers, forklifts, and telescopic cranes.

• Supervised and supported a team of engineers and technicians in the
• Successful start-up and maintenance of various equipment for the Port and
• Nile Transportation Project, including CAT Excavators, Hyster Forklifts, Bobcat Skid Steers, Vigan Air Conveyor, Neuero Air Conveyor, 50m Length Nile barges,100m Length Nile Barges, 0.5MVA Cummins generator, 1MVA ABB transformer, ABB Switch gear, and Belt Conveyors.
• Created and implemented preventive maintenance schedules for all
• Managed spare parts inventory, including preparing stock, comparing supplier
• Utilized SAP and C-works (CMMS programs) to effectively manage
• Oversaw and reviewed all electrical work conducted by contractors to ensure
• Demonstrated strong attention to detail and accuracy in managing
• Consistently maintained clear and concise documentation, ensuring ease of Collaborated with cross-functional teams to ensure smooth operations and
• Managed multi-million-pounds budgets, ensuring cost-effective allocation of resources while maintaining high-quality standards.
• Reduced downtime with thorough root cause analysis and corrective actions for recurring issues.
• Led technical training sessions to increase team knowledge and skillset, elevating overall department capabilities.

• Led and supervised a team of engineers and technicians, providing technical
• Support and guidance to ensure the efficient maintenance of all terminal equipment, including STS, RTG, trucks, RS, and EH.
• Successfully maintained and managed the AGGREKO standby power
• Implemented a comprehensive spare parts management system, monitoring
• Prepared detailed daily and monthly reports for shift managers, providing
• Developed and implemented a training schedule for technicians, enhancing
• Conducted performance evaluations for engineers and technicians, identifying
• Maintained consistent formatting and style in all reports and documentation,
• Diligently proofread all reports and documentation, ensuring accuracy and

• Spearheaded the machine erection and commissioning tests for the Cold Rolling Plant at Kandil Steel Industry, successfully initiating the project from scratch under the guidance of OEM Engineers.
• Managed and coordinated four sub-projects, including the pickling line, cold rolling mill, annealing furnaces, and plant facility, ensuring seamless integration and operational efficiency.
• Collaborated closely with OEM Engineers to implement industry best practices, resulting in a 20% increase in production efficiency.
• Developed and executed detailed project plans, maintaining consistent timelines and achieving all project milestones within budget.
• Led the installation and commissioning of critical plant facilities, including the steam boiler, raw water treatment plant, and wastewater treatment plant, ensuring optimal performance and compliance with environmental standards.
• Utilized action-oriented language and specific technical expertise to drive project success, enhancing the overall capability and output of the plant.
• Maintained clear and concise communication with all stakeholders, avoiding technical jargon to ensure understanding across diverse teams.
• Diligently proofread all project documentation and reports, ensuring accuracy and error-free presentation.