Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ahmed Abdi

Falls Church,Virginia

Summary

Systems and Security Administrator with over 7 years of infrastructure management. Tasked with developing and creating security processes to comply with industry standards. Strong knowledge of network architectures, operating systems and cybersecurity tools. Identified and remediated confirmed vulnerabilities affecting domain devices/computer networks, ensuring data integrity and confidentiality is maintained.

Overview

9
9
years of professional experience

Work History

Senior IT Specialist

Yakshna Solutions
08.2020 - Current
    • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
    • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems
    • Reviewed and analyzed security logs to determine and alleviate network threats
    • Penetration testing and CVE analysis/research (100k+ vulnerabilities)
    • Communicated status updates to affected parties when issues arose
    • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
    • Developed standard procedures regarding SSO authorizations and access control via OKTA (i.e., profile creations & Group placement)
    • Managed Employee onboarding for Single Sign On and MFA
    • Experience investigating security problems and developing alternative solutions.

IT Support Technician

General Dynamics IT
11.2018 - 08.2020
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provisioned 10+ hardware devices daily and software to set up work stations for employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Documented support interactions for future reference.

Advanced Repair Agent

Geek Squad
08.2014 - 09.2017
  • Installed software, modified, and repaired hardware, and resolved technical issues
  • Resolved over 30 base level IT support tickets weekly
  • Managed call flow and responded to technical support needs to customers
  • Resolved problems with malfunctioning products
  • Worked with Project Managers and Project Coordinators to resolve issues that may be considered out of scope
  • Troubleshot complex document management, Outlook, Microsoft Suite, and mobile device issues.

Education

Bachelor of Science - Information Technology

Western Governors University (Online)
Salt Lake City, UT
2023

Skills

  • System Administration/Deployments
  • Microsoft Office Suite
  • Active Directory and Microsoft Azure
  • Tenable/Nessus
  • Symantec Endpoint Protection
  • Risk Mitigation
  • Risk Management Framework
  • Plan of Actions & Milestones (POA&M)
  • Virtual Local Area Networks
  • Security Controls
  • Permissions and Access Control
  • Program Installations

Accomplishments

  • CompTIA Network+
  • CompTIA Security+
  • CompTIA IT Operations Specialist
  • CompTIA Secure Infrastructure Specialist
  • Axelos ITILv4

Timeline

Senior IT Specialist

Yakshna Solutions
08.2020 - Current

IT Support Technician

General Dynamics IT
11.2018 - 08.2020

Advanced Repair Agent

Geek Squad
08.2014 - 09.2017

Bachelor of Science - Information Technology

Western Governors University (Online)

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Ahmed Abdi