Ahmed Abdulkarem
Newark,DE
Summary
Dynamic professional with extensive entrepreneurial and management experience, including building and running one of the highest-rated electronic repair shops in Delaware. Complemented by two years of cybersecurity studies and certifications from UPenn and ISC2, I am committed to continuous learning in both cybersecurity and technology, actively staying updated on emerging vulnerabilities and device innovations. I bring a strong work ethic and a drive to exceed expectations, making me a valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Business Owner
Eagle Wireless
Wilmington, Delaware
03.2022 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Manager
Uhaul Moving And Storage
Newark, DE
01.2020 - 01.2022
- Helped build our U-Haul location to top 100 in North America out of 20,000 other U-Haul locations.
- Operated and ran the rentals during the peak of Covid.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Certificate in Cybersecurity - Cybersecurity
University of Pennsylvania
Philadelphia, PA02-2024
Certified in Cybersecurity - Cybersecurity
ISC2
Online09-2023
Skills
- Cloud Security
- Business Management
- Secure Network Design and Architecture
- Wireshark
- Electronics Repair
- Email Security
- Linux Server Configuration
- Wireshark and Traffic Analysis
- CIA Triad
- Network Architecture, Operations, and Security
- Data Extraction and Recovery
- Risk Analysis and Mitigation
- Windows and Linux Hardening
- Packet Analysis
- Penetration Testing
- Digital Forensics Methods
- Vulnerability Assessment
- Customer Service
- Resources Allocation
- Professional Networking
- Social Media Marketing
- Cost Control and Budgeting
Languages
Arabic
Full Professional
English
Native/ Bilingual
Client Testimonials
Jerry - "Ahmed is just a great business owner! His appreciation for first time and repeat customers is second to none."
Nicholette - "I had an amazing experience here! The man at the service counter answered all of my questions, and was super friendly."
David - "Ahmed was so helpful and well spoken"
Aiden - "What really stood out, though, was the excellent customer service from the repairman"
Timeline
Business Owner
Eagle Wireless
03.2022 - Current
Manager
Uhaul Moving And Storage
01.2020 - 01.2022
Certificate in Cybersecurity - Cybersecurity
University of Pennsylvania
Certified in Cybersecurity - Cybersecurity
ISC2