Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ahmed Adam

Jacksonville,FL

Summary

Hi after Graduated high school I started working as Dynamic professional with a strong work ethic and amazing customer service skills, honed at king craw Restaurant,and sysco company and amazon company, and many other companies, I have motivated personality, calm personality, supportive personality, Eager personality encouraging demeanor positive attitude ,and enthusiastic personality I enjoy working with others but I also done a lot of self work and solo work I ve learned a lot about business in my journey and had fun in the way so after while went back to college and got my associates in communication and continued to work and learn then I started working at tech company and after while start attending camp for( IT ) and completely phases 1 and almost done

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Maggiano's Restaurant
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed table assignments efficiently, optimizing seating arrangements to enhance dining flow.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Handled cash register operations accurately, processing transactions while maintaining cash drawer integrity.
  • Resolved guest complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
  • Supported special events by coordinating with management to ensure smooth execution of catering services.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Chef

Cheesecake Factory Inc
  • Prepared and plated a diverse range of menu items, ensuring presentation quality met company standards.
  • Collaborated with kitchen team to maintain efficient workflow during peak hours, enhancing service speed.
  • Assisted in inventory management by tracking stock levels and minimizing food waste through effective portion control.
  • Implemented food safety protocols to ensure compliance with health regulations and maintained cleanliness in the kitchen area.
  • Trained new staff on kitchen procedures, promoting teamwork and adherence to operational standards.
  • Monitored cooking times and temperatures, ensuring all dishes were prepared accurately for optimal flavor and safety.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Evaluated food products to verify freshness and quality.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Modified recipes to accommodate dietary restrictions and allergies.

Manager

Golden Corral Buffet and Grill
  • Developed and implemented operational procedures to enhance team efficiency.
  • Coordinated team activities to ensure alignment with organizational goals.
  • Monitored daily performance metrics to identify areas for improvement.
  • Facilitated training sessions for new staff on company protocols and systems.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Delivery Driver

DoorDash

Customer Service Representative

Amazon
2022 - 06.2025
  • Learned and utilized customer service software to manage interactions effectively.
  • Adapted quickly to new processes and tools, ensuring efficient service delivery.
  • Handled customer complaints with professionalism, contributing to positive experiences.
  • Collaborated with team members to improve response times and service quality.
  • Maintained knowledge of products and services to assist customers effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Electric Pallet Jack Operator

SYSCO Food Services
03.2021 - 06.2023
  • Operated electric pallet jack to efficiently transport products within warehouse environment.
  • Conducted routine inspections of equipment to ensure safety and operational effectiveness.
  • Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
  • Maintained accurate inventory records through diligent tracking of product movements.
  • Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
  • Showcased exceptional multitasking abilities while simultaneously operating the electric pallet jack and managing other essential warehouse duties.
  • Enhanced team productivity by assisting with loading and unloading trucks using the electric pallet jack.
  • Maximized storage space utilization by effectively organizing pallets in designated areas.
  • Demonstrated flexibility and adaptability in response to changing priorities or task assignments within a fast-paced work setting.
  • Optimized workflow efficiency by coordinating closely with teammates during high-volume periods, ensuring timely completion of assigned tasks.
  • Ensured timely order fulfillment by accurately picking and staging products according to pick sheets.
  • Contributed to a safer work environment by performing regular equipment maintenance and reporting any issues promptly.
  • Adhered strictly to OSHA guidelines for safe operation of electric pallet jacks, preventing accidents or injuries in the workplace.
  • Supported smooth warehouse operations by promptly responding to supervisor instructions for reorganizing or relocating products.
  • Minimized potential damage to products through careful handling while operating the electric pallet jack, maintaining company quality standards.
  • Maintained a professional attitude and strong work ethic, consistently meeting or exceeding individual performance expectations set by management.
  • Contributed to a consistently clean and organized work environment by routinely disposing of excess packaging materials and debris.
  • Completed daily equipment inspections, contributing to consistent performance levels and avoiding downtime due to malfunctions.
  • Expedited order processing times by quickly identifying required items within the warehouse layout, improving customer satisfaction rates.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Communicated with floor managers to determine merchandise placement.

Sysco Corporation

Selector+
03.2021 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Forklift Operator

Millennium Metals
12.2019 - 08.2022
  • Operated forklifts to safely transport materials within warehouse environment.
  • Conducted routine inspections of equipment to ensure optimal functionality and safety compliance.
  • Loaded and unloaded shipments, maintaining accurate inventory records during each transaction.
  • Collaborated with team members to streamline material handling processes for improved efficiency.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.

Millennium Metals

Area Manager
12.2019 - 05.2022
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Package Handler

FedEx
02.2020 - 03.2021
  • Operated powered equipment to efficiently move packages within warehouse.
  • Sorted and organized packages by destination to streamline loading processes.
  • Collaborated with team members to meet daily shipping targets and deadlines.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Inspected incoming and outgoing shipments for accuracy and damage prevention.
  • Assisted in training new hires on proper handling techniques and safety protocols.
  • Utilized handheld scanners to track package movement within the facility effectively.
  • Implemented efficient sorting methods that improved workflow during peak hours.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.

Server

King Craw
03.2017 - 05.2019
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Processed orders accurately and efficiently using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Trained new team members on service standards and operational procedures.
  • Addressed guest inquiries and resolved complaints promptly and professionally.
  • Supported promotional events by coordinating table settings and guest seating arrangements.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Bowl of Pho

Assistance Manger
05.2012 - 08.2017
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.

Stocker

Whole Food Market
10.2011 - 06.2012
  • Stocked shelves with fresh produce and grocery items, ensuring optimal presentation and accessibility for customers.
  • Assisted in inventory management by monitoring stock levels and organizing product displays efficiently.
  • Collaborated with team members to implement effective merchandising strategies that enhanced customer experience.
  • Maintained cleanliness and safety standards within the store, adhering to health regulations during stocking operations.
  • Participated in training new staff on proper stocking techniques and store procedures to promote teamwork and efficiency.
  • Utilized point-of-sale systems for accurate inventory tracking and reporting, contributing to streamlined operations.
  • Engaged in regular communication with management regarding supply needs, supporting timely restocking efforts across departments.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

Associated - Communications

Fscj
Jacksonville Florida
07.2016

High School Diploma -

Englewood
Jacksonville Florida
06.2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Hospitality service expertise
  • Customer service
  • Sales techniques
  • Quality control

Certification

IT supports and risk management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Electric Pallet Jack Operator

SYSCO Food Services
03.2021 - 06.2023

Sysco Corporation

Selector+
03.2021 - 06.2023

Package Handler

FedEx
02.2020 - 03.2021

Forklift Operator

Millennium Metals
12.2019 - 08.2022

Millennium Metals

Area Manager
12.2019 - 05.2022

Server

King Craw
03.2017 - 05.2019

Bowl of Pho

Assistance Manger
05.2012 - 08.2017

Stocker

Whole Food Market
10.2011 - 06.2012

Server

Maggiano's Restaurant

Chef

Cheesecake Factory Inc

Manager

Golden Corral Buffet and Grill

Delivery Driver

DoorDash

Customer Service Representative

Amazon
2022 - 06.2025

Associated - Communications

Fscj

High School Diploma -

Englewood

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Ahmed Adam