Ahmed Afaneh
Gretna,LA
Summary
Driven by a strong work ethic, exceptional customer service skills, and tech-savviness, I significantly enhanced client satisfaction and operational efficiency at Metro by T-Mobile. My background spans lawn care to retail management, showcasing my adaptability, problem-solving abilities, and proficiency in using technology to streamline operations. I excel in creative thinking and effective communication, consistently achieving results beyond employer expectations.
Overview
8
8
years of professional experience
Work History
Lawncare Maintenance Worker
Westbank Construction LLC
New Orleans, LA
03.2020 - Current
- Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
- Assisted with seasonal cleanup efforts including leaf removal, mulching, and pruning.
- Managed scheduling for multiple clients, ensuring timely completion of all tasks while minimizing downtime.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Improved curb appeal for residential clients through meticulous trimming and edging of lawns.
- Increased efficiency by maintaining equipment in good working order and troubleshooting issues as needed.
- Delivered exceptional customer service by addressing client concerns promptly and professionally, ensuring repeat business.
- Contributed to client satisfaction by providing timely and efficient lawn maintenance services.
- Kept client properties visually appealing year-round through seasonal planting rotations that enhanced the aesthetic value of landscapes.
- Optimized machinery lifespan through routine inspections, cleaning procedures, oil changes and blade sharpening.
- Conserved resources through careful use of materials, tools, and equipment while performing lawn care duties.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained gardening tools by replacing blades and fluids.
- Cut trees and shrubs to shape and maintain landscape.
- Installed stonework according to landscape design plan and client specifications.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Removed debris and waste from outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Assistant Store Manager
Metro by T-Mobile
New Orleans, LA
04.2018 - 12.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
Nouveau
New Orleans, LA
12.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Lifeguard
Bayou Segnette State Park
Westwego, LA
05.2016 - 09.2019
- Assisted in budget management, tracking expenses related to staffing, equipment, and facilities upkeep.
- Developed strong relationships with local emergency responders, fostering a collaborative approach to aquatic safety.
- Streamlined equipment maintenance processes, ensuring all rescue gear was readily available and in good working order.
- Contributed to efficient pool operations by assisting in routine maintenance tasks such as cleaning, chemical testing, and minor repairs when needed.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
Education
Bachelor of Science - Management
University of New Orleans
New Orleans, LA12.2024
Skills
- Strong Work Ethic
- Customer Service
- Reliable and Dependable
- Problem-Solving
- Well Rounded
- Attention to Detail
- Time Management
- Reliability
- Effective Communication
- Active Listening
- Organizational Skills
- Creative Thinking
Timeline
Lawncare Maintenance Worker
Westbank Construction LLC
03.2020 - Current
Sales Associate
Nouveau
12.2019 - 06.2020
Assistant Store Manager
Metro by T-Mobile
04.2018 - 12.2021
Lifeguard
Bayou Segnette State Park
05.2016 - 09.2019
Bachelor of Science - Management
University of New Orleans