AHMED AHMED
Atlanta,GA
Summary
I have been in the customer service industry for a decade. I have been in the Software industry for 7 years. I have worked multiple jobs simultaneously in addition to completing my Bachelors degree while working full and part time jobs. I excel in relationship building, customer service, and teaching internally/externally. I take pride in all the work I do, no matter how mundane the task may seem.
Overview
10
10
years of professional experience
Work History
Senior Technical Account Manager
Yardi Systems, Inc
05.2016 - Current
- Implement Property Management Software for clients
- Consult clients and recommend best practices/course of actions
- Teach in front of clients at conferences and at their office
- Troubleshoot software issues
- Conduct Upgrades
- Go on-site and attend industry conferences
- Set up financials and financial reports for clients
- Manage multiple client accounts simultaneously
- Internal and external customer service
- Project management
- Lead calls and answer incoming client calls
- Taught multiple internal webinars
- Created multiple SQL reports, packages, and stored procedures that helped resolve various critical issues
- Successfully completed 20 upgrades
Call Center Representative
Boomtown, Inc
01.2022 - 04.2023
- Call leads to try to get them to speak to real estate agents
- Sale lead agent experience
- Perform live transfer of leads to agents
- Call 18+ leads per hour
- Convert 2+ leads per hour
- Organized not taking
Claims Service Assistant
State Farm Mutual Automobile Insurance Company
01.2016 - 05.2016
- Complete certificates of coverage
- Redirect phone calls
- Assist with office related tasks
- Hit performance metrics
Warehouse Worker
Petco
07.2015 - 10.2015
- Stocking warehouse shelves
- Build pallets
- Pallet Jack experience
- Clean warehouse
- Manual Labor
Sales Associate
Staples
06.2013 - 02.2015
- Cashier duties, product assistance and cleaning
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Communicated all merchandise needs or issues to appropriate supervisors
- Replenished merchandise shelves
- Processed merchandise returns and exchanges
Education
Bachelors of Applied Science - Technology Management
University of North Georgia
2019
Associate of Applied Science - Business Management in Business Management, Studies
Gwinnett Technical College
2015
High School Diploma -
Apalachee High School
Winder05.2013
Skills
- Project Management
- Intermediate SQL Knowledge
- Teaching
- Internal/External Customer Service
- Leadership
- Relationship Building
Timeline
Call Center Representative
Boomtown, Inc
01.2022 - 04.2023
Senior Technical Account Manager
Yardi Systems, Inc
05.2016 - Current
Claims Service Assistant
State Farm Mutual Automobile Insurance Company
01.2016 - 05.2016
Warehouse Worker
Petco
07.2015 - 10.2015
Sales Associate
Staples
06.2013 - 02.2015
Bachelors of Applied Science - Technology Management
University of North Georgia
Associate of Applied Science - Business Management in Business Management, Studies
Gwinnett Technical College
High School Diploma -
Apalachee High School
Similar Profiles
Michael ONeilMichael ONeil
Product Specialist, Senior Living at Yardi Systems, IncProduct Specialist, Senior Living at Yardi Systems, Inc
Richard TrujilloRichard Trujillo
Senior Technical Account Manager at Yardi Systems - Facilities Management - Client ServicesSenior Technical Account Manager at Yardi Systems - Facilities Management - Client Services
Matthew de la RosaMatthew de la Rosa
Software Development Engineer at Yardi SystemsSoftware Development Engineer at Yardi Systems
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Arthur BurdetteArthur Burdette
Receptionist (Seasonal) at Cushman & WakefieldReceptionist (Seasonal) at Cushman & Wakefield