Ahmed Al-Salman
Antioch,Tennessee
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at All Star Towing. Expert in safe driving practices and exceptional customer service, I excel in high-pressure environments, significantly improving service delivery. Fluent in foreign languages, I adeptly communicate with diverse clientele, driving positive outcomes and fostering strong relationships.
Overview
5
5
years of professional experience
Work History
Tow Truck Driver
All Star Towing
05.2022 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Mobile Phone Expert
T-Mobile
06.2022 - 11.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Delivered informative product demonstrations that showcased device features and benefits, driving purchase decisions.
- Stayed updated on the latest industry trends and product releases, offering informed advice to customers.
- Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
INVENTORY ASSOCIATE
CarMax
08.2021 - 05.2022
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Mechanic Technician
INFINITI of Cool Springs Service
05.2019 - 01.2021
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
Education
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
University Park, PA05.2026
High School Diploma -
John Overton High School
Nashville, TN05.2019
Skills
- Strong Work Ethic
- Customer Service
- Active Listener
- Safe Driving Practices
- Communication
- Foreign Languages
- Active Listener
Languages
Arabic
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Mobile Phone Expert
T-Mobile
06.2022 - 11.2022
Tow Truck Driver
All Star Towing
05.2022 - Current
INVENTORY ASSOCIATE
CarMax
08.2021 - 05.2022
Mechanic Technician
INFINITI of Cool Springs Service
05.2019 - 01.2021
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
High School Diploma -
John Overton High School
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