Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Albaldawi

Sterling Heights,Michigan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Gas Station Customer Service Representative

Bp
03.2023 - Current
  • Built trustful relationships with customers to encourage return visits.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Promoted special offers and discounts to customers to maximize sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.

Restaurant Hostess

City Burger
05.2021 - 03.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Banquet Supervisor

Ike Restaurant
06.2019 - 10.2020
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

High School Diploma -

Oakland Community College
Royal Oak, MI
06.2027

Skills

  • Store Maintenance
  • Customer Service and Assistance
  • End Cap Placement
  • Customer Inquiries
  • Driving Customer Satisfaction
  • Customer Transactions
  • Complex Problem-Solving
  • Critical Thinking
  • Creative Solutions
  • Brand Awareness
  • Customer Loyalty
  • Customer Needs Assessments
  • Team Goals

Timeline

Gas Station Customer Service Representative

Bp
03.2023 - Current

Restaurant Hostess

City Burger
05.2021 - 03.2023

Banquet Supervisor

Ike Restaurant
06.2019 - 10.2020

High School Diploma -

Oakland Community College
Ahmed Albaldawi