Aviation, Airlines & Leisure industries
Ahmed Albayati
Linguist, Regional Sales & Marketing Manager
Diyala,Iraq
Summary
Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills.
Talented project manager successful at tackling problems with tenacity and sound judgment. Original Travel Agent with over 9 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Airlines and Leisure industry.
Analytical Linguist offering 9 years of experience converting information from one language to another. Polished in translating materials in handwritten, hard and electronic typed documents and multimedia. Dynamic individual with expertise in breaking dialogues into small chunks to interpret exact meaning.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Linguist
Valiant Integrated Services
Al Qayyarah, Iraq
08.2019 - 05.2020
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Translated and reviewed foreign language documents and identified and extracted information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Collaborated with team to translate series of documents from English to Arabic language.
Linguist
WorldWide Language Resources
Al Qayyarah, Iraq
06.2019 - 08.2019
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Performed extensive research in English and Arabic to validate data.
- Interpreted conversations, interviews, conferences and interviews using methods to preserve original intent.
- Translated and reviewed foreign language documents and identified and extracted information.
- Carefully noted eye contact, stress responses and other features while speaking to individuals to assess potential threats.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Travel Agent
Owner
Istanbul, Turkey
01.2015 - 12.2018
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Strengthened quality controls to enhance revenue and control downtime.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Regional Sales and Marketing Manager
General Sales Agent of Turkish Airlines in Iraq
Baghdad, Basrah, Najaf, Sulaymaniyah, Iraq
10.2009 - 12.2014
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Organized events and product presentations related to national conferences and conventions.
- Led crisis management team and provided quick turnaround solutions.
Education
Certificate - Travel Documents Course
Turkish Airlines Aviation Academy
Istanbul, Turkey 12.2013 - 12.2013
Certificate - Quickres Reservation & Fare Quotation Course
Turkish Airlines Aviation Academy
Istanbul, Turkey 04.2012 - 04.2012
Certificate - THY Airport Passenger Services Course
Turkish Airlines Aviation Academy
Istanbul, Turkey 11.2010 - 11.2010
Certificate - THY Dangerous Goods Awareness Course Cat. 10
Turkish Airlines Aviation Academy
Istanbul, Turkey 09.2010 - 09.2010
Certificate - Working With Americans A Cultural Perspective
International Polytechnic Institute of Iraq
Baghdad, Iraq 08.2009 - 08.2009
Bachelor of Arts - Language Interpretation And Translation
College of Art / Al Mustansiriyah University
Baghdad, Iraq 10.2003 - 06.2009
Skills
Fluent in English
Self-Motivated
Active Listening
Dependable and Responsible
Performance tracking and evaluations
Rapport and relationship building
Analytical problem solver
Coaching and mentoring
B to B sales
Solution selling
Sales presentations
Trained in consumer marketing
Review of contracts
Business growth and retention
Contract negotiations
Sales processes
Territory Management
Strategic planning
Account management
Direct sales
Extensive personal network
Interests
Investment & Financial Service Industry
References
Chelsey Bennett, SHRM-CP
Jr. People Resources Generalist
T + 1 (270) 883-0676
M +1 (270) 348-1141
(USA & WhatsApp)
E chelsey.bennett@OneValiant.com
Amber Quinn
HR Generalist
amber.quinn@wwlr.com
(910) 483-2881 ext. 456
Hakan YAVAŞ
THY Regional Station Manager Geneva
E-mail; hyavas@thy.com
Faten Alweli
Former UNITAR iraq programs coordinator
Current Edward Jones branch manager
Faten.alweli@edwardjones.com
Timeline
Linguist
Valiant Integrated Services
08.2019 - 05.2020
Linguist
WorldWide Language Resources
06.2019 - 08.2019
Travel Agent
Owner
01.2015 - 12.2018
Certificate - Travel Documents Course
Turkish Airlines Aviation Academy
12.2013 - 12.2013
Certificate - Quickres Reservation & Fare Quotation Course
Turkish Airlines Aviation Academy
04.2012 - 04.2012
Certificate - THY Airport Passenger Services Course
Turkish Airlines Aviation Academy
11.2010 - 11.2010
Certificate - THY Dangerous Goods Awareness Course Cat. 10
Turkish Airlines Aviation Academy
09.2010 - 09.2010
Regional Sales and Marketing Manager
General Sales Agent of Turkish Airlines in Iraq
10.2009 - 12.2014
Certificate - Working With Americans A Cultural Perspective
International Polytechnic Institute of Iraq
08.2009 - 08.2009
Bachelor of Arts - Language Interpretation And Translation
College of Art / Al Mustansiriyah University
10.2003 - 06.2009