AHMED ALBENDER
Operations Manager
San Ramon,CA
Overview
28
28
years of professional experience
Work History
Chief Operating Officer
WaferPath, Inc
01.2016 - 03.2020
- Led company to successful Wafer handling Robots for Semiconductor Capital Equipment product launch and growth by developing initial product roadmap and go-to-market strategy
- Manage daily operations and drive NPI process by meeting customer requirements
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives
- Evaluated Vendors by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Established clear management goals and devised systems to track results for effective decision making
- Directed all financial activities, including budget development, creation of budgetary controls and recordkeeping systems and investment management
- Interacted with customers to identify business needs and requirements
- Strategically balanced technology and business needs of organization
- Raised money from investor to complete Product development by presenting five years business plan
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
VICE PRESIDENT
Ultratech, Inc, Veeco, Inc
01.2005 - 01.2011
- Established clear management goals and devised systems to track results for effective decision making
- Increased service revenue from $17M to $32M within two years plan
- Reducing worldwide service operational expenses by 15% and simultaneously improving filed service engineer's productivity, service quality levels and response time
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company service revenue targets
- Increased company profits through performance optimization strategies and efficiency improvements collaborating with customer and vendors
- Strategically coordinated worldwide service operations according to objectives and capabilities, effectively allocating resources to meet demands of FAB process needs and product requirements of throughput and up-time
- Spearheaded hiring and training processes for regional service managers and business development staff to ensure staff ability to meet revenue and customer service goals
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Trained, coached, and mentored staff to support smooth adoption of new on-site upgrade program
Director of Manufacturing Operations
Photon Dynamics, Inc. (Orbotech Company) KLA
01.2000 - 01.2005
- Achieved aggressive production and quality requirements for flat panel inspection and laser repair tools for the flat-panel industry
- Meeting all Flat Panel Display FABs process requirement and achieve target goal for up-time and throughput
- Evaluated vendors to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Anticipated and addressed production problems, material shortages, equipment malfunctions, and delays
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints
- Evaluated employee skills and knowledge regularly, providing direct training and mentoring to individuals with lagging skills
- Partnered with vendors and suppliers to effectively manage and budget for over $25M in inventory
- Increased customer satisfaction by resolving source & inspection issues
- Drove operational improvements which resulted in savings and improved profit margins
- Developed team communications and information for daily production status meetings
Senior Technical Support Engineer
Ultratech, Inc, Veeco, Inc
01.1995 - 01.2000
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting on all lithography equipment
- Helped streamline repair processes and update procedures for support action consistency to improve tools up-time and throughput
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Senior Application Engineer
Genmark Automation, Inc, Nidec Sankyo Corp
01.1994 - 01.1995
Manufacturing Engineer
Equipe Technologies, Inc
01.1992 - 01.1994
Timeline
Chief Operating Officer
WaferPath, Inc
01.2016 - 03.2020
VICE PRESIDENT
Ultratech, Inc, Veeco, Inc
01.2005 - 01.2011
Director of Manufacturing Operations
Photon Dynamics, Inc. (Orbotech Company) KLA
01.2000 - 01.2005
Senior Technical Support Engineer
Ultratech, Inc, Veeco, Inc
01.1995 - 01.2000
Senior Application Engineer
Genmark Automation, Inc, Nidec Sankyo Corp
01.1994 - 01.1995
Manufacturing Engineer
Equipe Technologies, Inc
01.1992 - 01.1994