Ahmed Alfayhan
Detroit
Summary
Dynamic Airport Operations Leader with a proven track record of running high-volume rental car operations in fast-paced airport environments. Experienced in leading multi-level teams, mentoring Operations Managers into future leaders, and driving results across sales, fleet logistics, customer service, and profitability. Known for turning strategy into execution—optimizing staffing, streamlining workflows, and improving NPS through smart, customer-focused operations. Partner closely with District and City leadership to align location performance with broader business goals. Passionate about building strong teams, elevating service standards, and staying competitive in a demanding market.
Overview
7
7
years of professional experience
Work History
Airport Leader
Avis Budget Group
11.2024 - Current
- Oversee full airport operations including fleet, logistics, customer service, sales, and production, ensuring consistent performance and service excellence.
- Lead and develop a team of Operations Managers, building future airport leaders and driving a high-performance culture.
- Collaborate closely with District and City Managers on strategic planning, staffing, fleet needs, and performance initiatives to align with broader business goals.
- Own location strategy, aligning resources to meet projected demand, optimize fleet utilization, and remain competitive in a dynamic market.
- Drive customer experience and NPS performance through continuous process improvement and team accountability.
Operations Manager
Avis Budget Group
08.2022 - 11.2024
- Managed variety of airport activities, overseeing rental counter services, vehicle preparation and maintaining vendor relationships.
- Developed and implemented efficient operational procedures to ensure high-quality standards are met.
- Optimized staffing schedules based on business demands, enhancing efficiency and customer satisfaction.
- Resolved customer complaints promptly, maintaining a strong focus on problem-solving and customer experience.
- Delivered timely and accurate statistical insights for project reports, facilitating informed decision-making and transparent communication within teams.
- Planned and executed impactful training sessions to enhance employee skills and address improvement areas. Conducted regular performance reviews, providing constructive feedback and coaching for continuous improvement, while also administering HR policies to foster a positive work environment and promote employee development.
- Guided and provided mentorship to new team members, offering support to emerging managers and sharing valuable company insights to expand the development of a cohesive and resilient team.
- Oversaw fleet vehicle inventory levels and adjusted pricing for marketplace competitiveness.
Customer Service & Sales Supervisor
The OUG Group LLC
10.2020 - 08.2022
- Ensured sales targets were met and exceeded, running day-to-day branch operations.
- Provided outstanding customer service, maximizing vehicle productivity and enforcing rental policies.
- Educated renters on payment expectations, addressing customer inquiries and facilitating effective collection efforts.
Customer Service Representative
Avis Budget Group
04.2018 - 03.2020
- Enhanced customer experience through active listening and recommending customized products and services to increase sales and improve location performance.
- Streamlined rental paperwork processes, reducing processing time and ensuring customer satisfaction.
- Coached employees through identifying and solving customer issues.
Education
Associate Degree - Business Management
Milwaukee Area Technical College
Milwaukee, Wisconsin01.2022
Bachelors of Science - Chemistry
University of Baghdad
07.2015
Skills
- Airport Operations Management
- Leadership and Management Experience
- Customer Service Optimization
- Strategic Decision-Making
- Excellent Communication Skills
- Financial Planning & cost control
- Organizational Administration
- Multi-Tasking in Fast-Paced Environments
- MS Office, Gui, Wizard
- Sales Services
- Client Relationship Management
LANGUAGES
English: Full Professional
Arabic: Native/Bilingual
Timeline
Airport Leader
Avis Budget Group
11.2024 - Current
Operations Manager
Avis Budget Group
08.2022 - 11.2024
Customer Service & Sales Supervisor
The OUG Group LLC
10.2020 - 08.2022
Customer Service Representative
Avis Budget Group
04.2018 - 03.2020
Bachelors of Science - Chemistry
University of Baghdad
Associate Degree - Business Management
Milwaukee Area Technical College