Summary
Overview
Work History
Education
Skills
Leadership And Activities
Timeline
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Ahmed Alharazi

Fort Lauderdale

Summary

Master’s degree from Rosen College of Hospitality Management, the top hospitality school in the U.S. and second globally. Friendly and dedicated Guest Relations Specialist with strong qualifications in hospitality management. I’ve gained experience in many areas of the hospitality industry, giving me a broad understanding of hospitality industries. Committed to providing excellent work and creating memorable experiences for my work environment.

Overview

4
4
years of professional experience

Work History

Guest Relations Specialist

Four Seasons Hotels and Resorts
Miami
11.2024 - Current
  • Handles all guest interactions with the highest level of hospitality and professionalism.
  • Accommodating special requests whenever possible.
  • Responds to all guest requests in an accurate and timely manner.
  • Interactions with guests in person, by phone, through Four Seasons Chat, and by email.
  • Perform other tasks or projects as assigned by management.

KNIGHT AMBASSADOR

ChrageOn Fund
Orlando
01.2024 - 12.2024
  • Provide customer support in the VIP sections.
  • Greeting, ushering, wristbanding.
  • Maintaining the integrity of the premium area.
  • Ensure guests' satisfaction.
  • Meet the needs of the guests
  • Organize and actively engage in all home football games.

TUI REPRESENTATIVE

TUI Musement
Orlando
03.2023 - 10.2023
  • Meet the needs of the guests
  • Deliver send-off speeches for the departures.
  • Presenting an inspiring TUI welcome to large or small groups at Melbourne Airport.
  • Promote the use of the TUI App.
  • Handling complaints, calming down, and resolving escalating situations on the spot.
  • 121 Selling Excursions.

TEAM MEMBER - FOOD SERVICES

Chick-fil-a
Orlando
09.2021 - 12.2022
  • Answer any customer questions
  • Handling staff complaints
  • Greet and assist customers in a friendly and professional manner
  • Ensure each guest leaves with a smile
  • Take and prepare costumer orders in either the front counter or drive thru

FRONT DESK AGENT

Wyndham Grand Orlando
Orlando
04.2022 - 07.2022
  • Checking guests in on arrival, and out on departure.
  • Meet the needs of the guests.
  • Addressed customer needs in a timely manner.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered phones, responded to inquiries, and took messages.

HOST/HOSTESS

Universal Park & Resort
Orlando
01.2022 - 04.2022
  • Organize reservations and walk-in parties.
  • Provide an elevated guest experience.
  • Escort VIP guests to their seats.
  • A great first impression for the guest.

Education

Master of Science - HOSPITALITY MANAGEMENT AND TOURISM

University of Central Florida
Orlando, FL
05.2025

Bachelor of Science - HOSPITALITY MANAGEMENT AND TOURISM

University of Central Florida
Orlando, FL
12.2023

Skills

  • Fluent in English and Arabic
  • Adaptability
  • Flexibility
  • Ability to work effectively with diverse people
  • Active listening
  • Attention to detail
  • Event planning
  • Public speaking
  • Time management
  • Professionalism

Leadership And Activities

Saudi Tourism Authority Representative in Sea Trade Cruise Global Conference in Colorado, Denver, CO, 06/22 

  • Greets patrons and assists them in finding their meetings
  • Responsible for maintaining a safe and nice environment for guests
  • Ensuring that guests have an enjoyable experience while attending events.

Saudi Tourism Authority Representative in Trade Show 2022 Event, Sea Trade Cruise Global in Miami, FL, 04/22

• Develops and assists in the development of marketing and communications plans to support both short and long- range organizational objectives.

  • Work with Saudi Tourism Authority leaders to share memorable experience to the conference attendees.
  • Responsible for production of accurate and quality informational pieces that support marketing and communications efforts.
  • Present at all conference check-ins and check-outs.

Saudi Tourism Authority USHER AT BELLAGIO HOTEL, Virtuoso Travel Week 2022, Las Vegas, NV, 08/22

  • Welcome guests with a smile, appropriate greeting following the company customer service standards and throughout the different activities.
  • Being aware of the client's main goals
  • Self-motivated, friendly, and committed to providing outstanding customer service.

Timeline

Guest Relations Specialist

Four Seasons Hotels and Resorts
11.2024 - Current

KNIGHT AMBASSADOR

ChrageOn Fund
01.2024 - 12.2024

TUI REPRESENTATIVE

TUI Musement
03.2023 - 10.2023

FRONT DESK AGENT

Wyndham Grand Orlando
04.2022 - 07.2022

HOST/HOSTESS

Universal Park & Resort
01.2022 - 04.2022

TEAM MEMBER - FOOD SERVICES

Chick-fil-a
09.2021 - 12.2022

Master of Science - HOSPITALITY MANAGEMENT AND TOURISM

University of Central Florida

Bachelor of Science - HOSPITALITY MANAGEMENT AND TOURISM

University of Central Florida
Ahmed Alharazi