Ahmed Alhawwas
Tripoli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operation Officer andTech Support
Astro Company
11.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Call Center
Libyana
07.2023 - 09.2023
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Operations Officer
Rapid Response Center For Covid19 (1448)
04.2020 - 08.2021
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
Printing contracts and correspondence
Emergency Medicine and Support Center
06.2019 - 12.2019
- Developed document templates for consistent branding across all company correspondence materials.
- Edited letters and written material for correspondence.
- Maintained files and controlled records to show correspondence activities.
Education
Bachelor of Science - Electrical And Electronic Engineering
Tripoli University
Tripoli, Libya12.2023
Skills
- Multitasking Skills Experienced
- Problem Solving Skills Experienced
- Analytical Thinking Skills Expert
- Time Management Skills Skillful
- Complex Problem Solving Experienced
- Interpersonal Communication Skills Skillful
- Teamwork Skills Experienced
- Microsoft office Expert
- Python Programming Language Skillful
- C# Beginner
- Sql Intermidiate
- Tech Support Expert
Timeline
Operation Officer andTech Support
Astro Company
11.2023 - Current
Call Center
Libyana
07.2023 - 09.2023
Operations Officer
Rapid Response Center For Covid19 (1448)
04.2020 - 08.2021
Printing contracts and correspondence
Emergency Medicine and Support Center
06.2019 - 12.2019
Bachelor of Science - Electrical And Electronic Engineering
Tripoli University
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