Ahmed Ali
Irving
Summary
Professional Business Analyst with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through the Software Development Life Cycle. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
7
7
years of professional experience
Work History
Business Analyst
Tanzeel Academy
08.2024 - Current
- Worked closely with stakeholders to understand needs and translate them into practical solutions in Salesforce, ServiceNow, and AWS, helping streamline enrollment, donor management, and internal workflows.
- Led all Agile meetings — daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives — to keep projects on track and ensure the team stayed focused on the right priorities.
- Wrote clear user stories and acceptance criteria in Jira and documented processes in Confluence, making it easier for developers and QA to deliver quality work on time.
- Helped set up and maintain AWS services like S3 for document storage and Lambda for automation, improving efficiency and reducing manual tasks.
- Built custom dashboards and automated reports in Salesforce and ServiceNow so leadership could track KPIs and make quicker, data-driven decisions.
- Worked hand-in-hand with developers and testers to manage sprints, resolve blockers quickly, and deliver updates smoothly.
- Trained staff on new features and processes, which helped boost adoption and cut down on support requests.
- Reviewed each release after launch to identify what worked well and where processes could be improved, driving continuous improvement across the team.
Business Analyst/Marketing Manager
Amoud Foundation
08.2018 - 05.2022
- Directed a cross-functional team of over 50 members, ensuring alignment between leadership, technical teams, and stakeholders to deliver complex projects on time and within scope.
- Collaborated with executives and department leads to capture high-level business requirements and break them down into clear, actionable user stories and detailed tasks for the development team.
- Facilitated all Agile ceremonies, including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives, fostering transparency, collaboration, and consistent delivery.
- Oversaw the entire project lifecycle, managing timelines, dependencies, and risks while providing regular updates to stakeholders to maintain confidence and alignment.
- Led the team through the User Acceptance Testing (UAT) process, coordinating test case creation, managing stakeholder feedback, and ensuring smooth handoffs for production releases.
- Developed and maintained comprehensive project documentation, including process flows, sprint progress reports, and release notes, to improve communication and support knowledge sharing.
- Acted as the primary liaison between business and technical teams, ensuring every solution delivered was practical, scalable, and met organizational goals.
- Drove a culture of continuous improvement, using feedback from retrospectives and performance metrics to refine workflows and improve team efficiency over time.
Education
Bachelor of Science - Information Systems
The University of Texas At Arlington
Arlington, TX05.2024
Skills
- Languages: English, Arabic, Somali
- Tableau
- Power BI
- Alteryx
- Microsoft Office (Excel, Word, PowerPoint)
- SharePoint
- Application Testing
- Agile Methodologies
- GitHub
- Salesforce
- Servicenow
- AWS
- JIRA
Websites
Timeline
Business Analyst
Tanzeel Academy
08.2024 - Current
Business Analyst/Marketing Manager
Amoud Foundation
08.2018 - 05.2022
Bachelor of Science - Information Systems
The University of Texas At Arlington
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