AHMED ALI
Bartlett,TN
Summary
Experienced and analytical Laptop& computer Repair Technician with 11 years of hands-on experience in diagnosing, troubleshooting, and repairing laptop& computers hardware and software issues. Highly organized and detail-oriented, proficient in comprehensive diagnostics, including motherboard repairs, hard drive replacements, screen repairs, and software installations. Adept at providing exceptional customer service, maintaining detailed repair records, and ensuring timely resolution of technical problems. Possesses strong knowledge of operating systems, computer components, and network configurations. Committed to staying current with industry advancements and continually enhancing technical skills. Known for meticulous approach, excellent problem-solving abilities, and working effectively under pressure to ensure high-quality repairs and customer satisfaction. Offers a strong foundation in communication and interpersonal skills, eager to learn and develop in a training environment. Delivers a clear understanding of instructional principles and the ability to design engaging training programs. Ready to utilize and further develop skills in curriculum development and presentation within the desired position role.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Level 3 Trainer
Flex
06.2021 - Current
- Manage learning management systems and ensure all training records
- Assist team members with complex repair issues and provide technical expertise when needed
- Organize logistics for training sessions, including venues, schedules, and resources
- Track and report on the effectiveness of training programs
- Conduct training needs analyses to determine specific employee training requirements and tailor instruction accordingly
- Maintain detailed records of repairs, team performance, and inventory usage
- Prepare regular reports on team productivity, repair quality, and other key performance indicators for management review
- Manage the repair parts and tools inventory, ensuring that all necessary items are available when needed
- Order new parts and manage stock levels to avoid shortages or overstock situations
- Monitor the quality of repairs and ensure that all work meets company standards and customer expectations
- Perform repairs on various laptop components such as motherboards, hard drives, RAM, screens, keyboards, testing and batteries
- Conduct soldering and desoldering of electronic components when necessary
Test Engineer Technician
QUANTA
12.2019 - 03.2021
- Responsible for providing first-level analysis, repair, and technical support for all tests
- Responsibility to evaluate and analyze test data, as well as to recommend and implement test process improvements
- Involves creation and review of test process documentation, support of Test Engineering in the New Products Introduction process, and assistance in driving Operations to meet agreed Quality and Production goals
- Support repair technicians with guidance for resolving test hardware and software issues, with the goal of minimizing Operations downtime
- Escalate technical issues to internal engineering level personnel as required
- Directly participate in test plan development, test plan execution, results analysis, root cause identification, and reporting
- Analyze failure reports and make recommendations to improve product reliability and quality
- Train production technicians to test, troubleshoot, and repair products
Quality Technician
IQOR
04.2017 - 08.2018
- Use precision measuring tools to check product dimensions and appearance
- Record inspection results and report any quality issues to supervisors
- Assist with root cause analysis and support corrective actions when needed
- Work closely with production and engineering teams to resolve quality concerns
- Help maintain the calibration of tools and equipment
- Follow company policies and safety procedures during all inspections
- Performed in-process and final inspections on individual units to verify compliance with quality standards, specifications, and customer requirements
Laptop Repair Tech
SYNNEX Corporation
04.2016 - 02.2017
- Replace or upgrade laptop components as needed
- Install, update, and troubleshoot operating systems (Windows, macOS, Linux)
- Maintain detailed records of repairs and services performed: document diagnostic processes, repair steps, and outcomes
- Stay updated with the latest technology trends and repair techniques
- Participate in training sessions and workshops to enhance skills
- Adhere to all safety protocols and guidelines
- Ensure compliance with company policies and procedures
- Provide excellent customer service and support, ensuring customer satisfaction
- Analyze and diagnose hardware and software issues in laptops
Laptop Repair Technician
Staff Mark=Agency Corporation
04.2015 - 03.2016
Education
Technical College - Computer
Bakrajo Technical College
Skills
- Speaking English and Arabic
- Microsoft PowerPoint
- Microsoft Excel
- Motherboard repair
- Virus and malware removal
- Data recovery and backup solutions
- Software installations and configurations
- Staying current with industry advancements
- Learning new repair techniques and tools
- Hard drive replacement
- RAM upgrades and Replacements
- Keyboard and trackpad replacements
- Fan and cooling system repairs
- Battery replacements
- Proficiency with diagnostic software tools
- Using multimeters and other hardware diagnostic tools
- Preventing errors and rework
- New hire training
- Screen repair
- Software installation
- Network connectivity
- Hardware installation
- Hardware diagnostics
- Repair complex PCBA
- Replacing high value SMT
- Replace memory(DDR4/DDR5)
- Power management components
Timeline
Level 3 Trainer
Flex
06.2021 - Current
Test Engineer Technician
QUANTA
12.2019 - 03.2021
Quality Technician
IQOR
04.2017 - 08.2018
Laptop Repair Tech
SYNNEX Corporation
04.2016 - 02.2017
Laptop Repair Technician
Staff Mark=Agency Corporation
04.2015 - 03.2016
Technical College - Computer
Bakrajo Technical College