Ahmed Alobaidan
Columbia,MO
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
Work History
T-Mobile Retail Training Store Manager
T-Mobile
08.2022 - Current
- Worked directly with store managers to hire and train new hires in the district
- Developed learning activities for new hires
- Oversaw training development and milestones during the certification process
- Certified over ten new hires in the district to become mobile expert
- Selected as District Operation Excellence Matter Expert
- Developed a new plan for the district operation to eliminate high shrink and monitor inventory movement
- Drove District Training completion results, 85% month of month improvement.
Sprint/T-Mobile Store Manager
Sprint
01.2020 - 08.2022
- Promoted T-Mobile products and services for current and prospective customers
- Prepared daily meeting, one on one, coaching and observations with employees
- Managed store presentation and cleanliness
- Delivered weekly and monthly reports to District Manager, including commitment and state of the store
- Nominated as SME for Operation for Missouri Northwest District; Helping Peers with Weekly count and day to day issues with operation and inventory
- Performed Weekly and monthly store scheduling
- Conducted weekly serialized and non-serialized count and audit
- Prepared monthly plan for outside events, outbound calling
- Maintained daily inventory duties, including receiving and shipping items from or to the store
- Worked directly with Assurant technicians at the locations, to ensure great customer's experience
- Interviewed and hired new team members including Home Town Expert, Mobile Associate and Retail Associate Manager.
Sprint Store Manager, B Store
Sprint
11.2019 - 12.2019
- Promoted Sprint products and services for current and prospective customers
- Prepared daily meeting, one on one, coaching and observations with employees
- Managed store presentation and cleanliness
- Delivered weekly and monthly reports to District Manager, including commitment and state of the store
- Performed Weekly and monthly store scheduling
- Conducted weekly serialized and non-serialized count and audit
- Prepared monthly plan for outside events, outbound calling
- Maintained daily inventory duties, including receiving and shipping items from or to the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sprint Store Manager, C Store
Sprint
08.2019 - 11.2019
- Promoted Sprint products and services for current and prospective customers
- Prepared daily meeting, one on one, coaching and observations with employees
- Managed store presentation and cleanliness
- Delivered weekly and monthly reports to District Manager, including commitment and state of the store
- Performed Weekly and monthly store scheduling
- Conducted weekly serialized and non-serialized count and audit
- Prepared monthly plan for outside events, outbound calling
- Maintained daily inventory duties, including receiving and shipping items from or to the store.
Sprint Assistant Store Manager
Sprint
05.2019 - 08.2019
- Conducted administrative duties in a timely and efficient manner
- Kept all promotions and pricing provided to sales teams up to date on a daily basis
- Maintained the facilities for audit compliance
- Assisted Store Leader in executing initiatives related to sales, service, and customer experience
- Partnered with Store Manager to observe and coach all employees as needed.
AT&T Store Manager - Team Lead
AT&T
09.2018 - 03.2019
- Oversaw monthly schedule for retail employees and management team
- Supervised store employees, ensured positive retail interaction with customers, assisted with escalation issues, and provided knowledge and support for my team
- Worked closely with business customers and First Responders; creating accounts, upgrading services and day-to-day business interaction
- Maintained Inventory for the store, including receiving inventory, check with policy and procedure compliance and expenses, reconciling budgets and maintain reports and timecards
- Developed data-driven plans based on store and individual performance
- Initiated knowledge-building training, educating all employees on new strategies and implementing long-term plans
- Conducted monthly one-on-one meeting with direct reports to discuss and evaluate performance and develop action plans
- Review daily and monthly performance reports, provide written observations to develop better performance and deliver better results
- Work directly with the Area Manager to maintain AT&T standards, develop daily goals and critical decision-making.
AT&T Assistant Store Manager - Team Lead
AT&T
07.2016 - 08.2018
- Supervised sales employees, ensured positive retail interaction with customers, assist with escalation issues, and provide knowledge and support for my sales team
- Maintained fiscal activity for the store, including analyzing revenue and expenses, reconciling budgets and maintain reports
- Developed strategies for eliminating loss, ensure compliance with AT&T policies and procedures and meet daily objectives
- Participated in knowledge-building training, educating all employees on new strategies and implementing long-term plans
- Reviewed daily performance reports, provide written observations to develop better performance and deliver better results
- Worked directly with Store Manager and Area Manager to maintain AT&T standards, develop daily goals and critical decision-making.
Education
B.S. Engineering Management -
Missouri University of Science and Technology
12.2013
B.S. Mechanical Engineering -
Missouri University of Science and Technology
12.2012
Skills
- Retail Inventory Management
- Partnership Building
- POS Systems
- Operations Management
- Talent Recruitment
- Loss Prevention
- Shift Scheduling
- Risk Management
- Team Development
- Employee Training
- Report Generation
- Customer Service Management
- Store Merchandising
- Project Management
- Sales Strategies
Accomplishments
- Apple Master Program Member - Current
- District Operation Manager - Current
- District Operation SME - 2022
- Ranked 530 in the nation for year 2022, top 40% of the company out of 1900 store
- Highest SSS regional attainment, Sprint - Dec19 and Jan20
- Ranked #1 in Sprint Enterprise, B level Stores - Nov and Dec19
- Number one ranking for the area under AT&T sales - 2014
- Number Two ranking for Rolla AT&T store - 2014
- Lean System Workshop at Ameren- 2013
- OSHA Certified - 2013
Languages
Fluent in English and Arabic
Timeline
T-Mobile Retail Training Store Manager
T-Mobile
08.2022 - Current
Sprint/T-Mobile Store Manager
Sprint
01.2020 - 08.2022
Sprint Store Manager, B Store
Sprint
11.2019 - 12.2019
Sprint Store Manager, C Store
Sprint
08.2019 - 11.2019
Sprint Assistant Store Manager
Sprint
05.2019 - 08.2019
AT&T Store Manager - Team Lead
AT&T
09.2018 - 03.2019
AT&T Assistant Store Manager - Team Lead
AT&T
07.2016 - 08.2018
B.S. Engineering Management -
Missouri University of Science and Technology
B.S. Mechanical Engineering -
Missouri University of Science and Technology