AHMED AL SAMMARRAIE
Greenfield,WI
Summary
Dispatcher & Planner: assisting with coordinating the movement of goods, ensuring optimal routing, and maintaining effective communication with drivers and customers. Providing exceptional problem-solving abilities, and the ability to thrive in a fast-paced and dynamic environment.
Overview
11
11
years of professional experience
Work History
Dispatcher
Pc Logisticsllc
09.2022 - 03.2024
- Dispatch Operations: Assist with coordination of the daily dispatch operations, ensuring efficient routing and scheduling of trucks to maximize productivity and meet customer requirements. This includes use of load boards and working with brokers to develop revenue, backhauls, and increase profitability.
- Driver Management: Assist with assigning drivers to specific routes, providing them with clear instructions, schedules, and necessary documentation.
- Communication: Establish and maintain effective communication channels with drivers, customers, and internal stakeholders to ensure smooth and timely delivery of goods.
- Problem-solving: Identify and resolve operational challenges, such as route deviations, breakdowns, or delays, in a proactive and timely manner. Collaborate with drivers and other team members to develop effective solutions.
- Continuous Improvement: Identify opportunities to optimize processes, streamline operations, and enhance customer service. Implement improvements and initiatives to achieve driver revenue targets and improve driver productivity.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Assistant General Manager
Domino's Pizza
09.2021 - Current
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
- Met with vendors to identify and bring in new products for customers
- Analyzed trends in sales and performance and made staff adjustments accordingly
- Implemented an improved inventory management system to enhance stock tracking accuracy
- Oversaw service quality and obtained customer feedback to improve strategies
- Inspected work areas for compliance with safety and sanitation regulations
- Prepared team schedules and cross-trained staff to meet business demands
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.
Team Leader
Secure Express llc
10.2020 - 09.2021
- Transported items to destinations within schedule guidelines to satisfy customers' needs
- Operated specialized transportation equipment to haul deliveries to destinations
- Used equipment to load, unload and verify long-distance freight
- Awarded safe driving award for accident-free trucking operations
- Completed deliveries within specified time frames for assigned tasks
- Recognized by management for achieving efficient, cost-effective transportation operations
- Kept delivery and transaction records and placed customer purchase orders in POS system
- Reported problematic and malfunctioning machinery to management for repair
- Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance
- Communicated with the facility crew to smoothly maneuver the vehicle into the optimal position for loading or unloading
- Operated equipment such as forklift and pallet jacks to move loads onto and off the vehicle
- Planned smooth vehicle routes to minimize delivery delays
- Completed basic vehicle maintenance such as adding oil and fuel, lubricating parts and performing minor repairs
- Checked the mechanical, safety and emergency equipment on each vehicle before leaving the distribution center
- Provided in-depth documentation on equipment condition and issues.
Part Time - Manager
Fryerz
09.2019 - 04.2021
- Managed performance of team members, conducted performance appraisals and recommended promotions
- Recruited, interviewed, hired and trained staff according to company service-oriented values
- Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards
- Increased productivity and employee retention, improved operations and built good relationships with team members
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations
- Delivered store sales and financial objectives, improved restaurant operations and developed leaders
- Developed food storage and rotation metrics and maintained team member compliance
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Recommended new menu items to offer various foods meeting requests and diner preferences
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
- Labeled products correctly with prices and use or sell-by dates
- Trained and mentored food service works to achieve maximum team quality and efficiency
- Supervised cooking, serving and packaging deli items, as well as deli counter takeout activities
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control and assess final presentation.
Class A CDL Truck Driver
Secure Express llc
10.2019 - 10.2020
- Transported items to destinations within schedule guidelines to satisfy customers' needs
- Operated specialized transportation equipment to haul deliveries to destinations
- Used equipment to load, unload and verify long-distance freight
- Awarded safe driving award for accident-free trucking operations
- Completed deliveries within specified time frames for assigned tasks
- Recognized by management for achieving efficient, cost-effective transportation operations
- Kept delivery and transaction records and placed customer purchase orders in POS system
- Reported problematic and malfunctioning machinery to management for repair
- Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance
- Communicated with the facility crew to smoothly maneuver the vehicle into the optimal position for loading or unloading
- Operated equipment such as forklifts and pallet jacks to move loads onto and off the vehicle
- Planned smooth vehicle routes to minimize delivery delays
- Completed basic vehicle maintenance such as adding oil and fuel, lubricating parts and performing minor repairs
- Checked the mechanical, safety and emergency equipment on each vehicle before leaving the distribution center
- Provided in-depth documentation on equipment condition and issues.
Class A CDL Truck Driver
ITS Transportation llc
03.2018 - 08.2019
- Used equipment to load, unload and verify long-distance freight
- Transported items to destinations within schedule guidelines to satisfy customers' needs
- Operated specialized transportation equipment to haul deliveries to destinations
- Reported problematic and malfunctioning machinery to management for repair
- Awarded safe driving award for accident-free trucking operations
- Recognized by management for achieving efficient, cost-effective transportation operations
- Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance
- Operated equipment such as forklifts and pallet jacks to move loads onto and off the vehicle
- Stopped at truck weigh station to inspect trailer weights and safety
- Provided in-depth documentation on equipment condition and issues
- Completed basic vehicle maintenance such as adding oil and fuel, lubricating parts and performing minor repairs.
Customer Service Manager
JJ fish & chicken / juniors
09.2016 - 12.2018
- Developed strategic plans for continued improvement
- Coordinated and oversaw new customer service team member training sessions
- Managed billing and customer service team processes
- Developed and implemented company policies and regulations
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Assisted with ongoing management of systems and processes to improve customer service ratings
- Built and maintained positive relationships with team members and supervisors
- Created action plans for high-volume periods
- Studied company products and services to maintain relevant knowledge and deliver top-notch service.
Cashier
JJ fish & Chicken / Juniors
09.2013 - 12.2016
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs and gave back change
- Found ways to improve customer experience and acted as store brand ambassador
- Recognized for providing strong customer service with high degree of accuracy
- Provided feedback to store management on products, shortages and damages
- Increased customer satisfaction ratings by providing prompt and accurate service
- Bagged and packaged customer orders and purchases
- Helped trainees process cash and card payments for customer purchases
- Greeted customers and provided prompt and friendly service
- Ordered, stocked and rotated aisles and departments
- Answered questions regarding special and seasonal products.
Machine Operator
BD medical
01.2014 - 04.2015
- Reviewed and interpreted work orders and instructions to determine job requirements
- Performed required start-up and break-down instruction before and after assigned shifts
- Cleaned and maintained machinery to promote consistent operation and achieve production targets
- Organized workstations and returned tools and supplies to assigned areas
- Mounted attachments and adjusted pressure and tension to achieve desired work quality
- Troubleshot malfunctions and breakdowns and quickly restored performance
- Complied with safety requirements to protect personnel and company assets
- Utilized approved safety and protective equipment during machine operation
- Read and understood the production orders to complete accurate work and minimize wasted resources
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Controlled quality of finished products with regular inspections and non-destructive tests
- Moved products to the next station for further processing or packaging.
Education
High School Diploma -
Penn Foster College
Scottsdale, Arizona06.2017
Certificate -
Food Management
ServSafe, Milwaukee02.2017
Skills
- Planning
- Networking
- Scheduling
- Google sheets
- Sylectus trucking software experience
- Excel
- DAT
- MYGEOTAB
- 3CX
- computer systems
- software applications
Timeline
Dispatcher
Pc Logisticsllc
09.2022 - 03.2024
Assistant General Manager
Domino's Pizza
09.2021 - Current
Team Leader
Secure Express llc
10.2020 - 09.2021
Class A CDL Truck Driver
Secure Express llc
10.2019 - 10.2020
Part Time - Manager
Fryerz
09.2019 - 04.2021
Class A CDL Truck Driver
ITS Transportation llc
03.2018 - 08.2019
Customer Service Manager
JJ fish & chicken / juniors
09.2016 - 12.2018
Machine Operator
BD medical
01.2014 - 04.2015
Cashier
JJ fish & Chicken / Juniors
09.2013 - 12.2016
High School Diploma -
Penn Foster College
Certificate -
Food Management