Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Reem Alsayed

Summary

Banking professional with over five years of experience in teller and customer service roles. Skilled in transaction processing, customer support, and promoting financial products with accuracy and efficiency. Occasionally acted in a supervisory role to support branch operations. Holds a background in Computer Science, providing strong technical skills and familiarity with banking systems. Committed to delivering excellent service and contributing to team success.

Overview

5
5
years of professional experience

Work History

Teller Coordinator

AlRajhi Bank
12.2020 - Current
  • Processed a high volume of daily banking transactions with accuracy and efficiency, maintaining compliance with internal policies and Central Bank regulations.
  • Provided excellent front-line customer service, assisting with account management, deposits, withdrawals, and general inquiries.
  • Supported branch operations by guiding team members and overseeing daily tasks during the manager’s absence, ensuring smooth workflow and service continuity.
  • Identified opportunities for service improvement and contributed to training new staff, enhancing overall team performance and customer satisfaction.
  • Trained and coached +20 tellers on banking operations to provide exceptional customer service.

Customer Service

AlRajhi Bank
06.2020 - 12.2020
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a smooth banking experience.
  • Promoted bank products and services, effectively identifying customer needs and supporting branch sales targets.
  • Maintained accurate and up-to-date customer records, ensuring compliance with bank policies and regulatory standards.
  • Handled daily transactions, account openings, and service requests efficiently while maintaining high levels of professionalism and confidentiality.

Education

Bachelor of Science - Computer Science

Taibah University
Yanbu, Saudi Arabia
04.2018

Skills

  • Core Banking Systems Proficiency
  • Cash Handling & Transaction Accuracy
  • Technical Problem Solving
  • Microsoft Office & Basic Programming ( Oracle OS, Visual Studio, Cisco Network, and JavaScript Lana)

Achievements

  • Recognized as on of the best employee in customer feedback system for two consecutive years across the region.
  • Awarded top performer in account opening, consistently opening over 200 new accounts per month.
  • Achieved over 15 million sar in mortgage financing per month, leading regional performance.
  • Ranked #1 in currency exchange transactions in the brach for two consecutive years.

Timeline

Teller Coordinator

AlRajhi Bank
12.2020 - Current

Customer Service

AlRajhi Bank
06.2020 - 12.2020

Bachelor of Science - Computer Science

Taibah University

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