Ahmed Atto
Columbus,OH
Summary
Ambitious and dedicated Somali American first-generation student committed to achieving academic and personal success. Proven ability to juggle multiple responsibilities, while demonstrating resilience and determination in overcoming challenges. Eager to bring a strong work ethic and diverse skills to a professional environment, contributing positively to team dynamics and supporting organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Cadet
Columbus state/Ohio State highway Patrol Academy
Columbus, USA
08.2024 - Current
- Training Engagement: Actively participate in a comprehensive training curriculum focused on criminal law, ethics, and police procedures
- Physical Conditioning: Commit to maintaining physical fitness through rigorous activities, including self-defense, endurance training, and agility exercises
- Simulated Scenarios: Engage in scenario-based training to enhance skills in conflict resolution, emergency response, and tactical decision-making
- Collaborative Teamwork: Work alongside fellow cadets in group exercises and discussions to promote teamwork and effective communication
- Report Writing and Documentation: Gain experience in writing reports and documentation as part of training in accurate record-keeping and evidence handling
Associate
Amazon
New Albany, USA
08.2022 - Current
- Assisted in the efficient handling and processing of inventory
- Ensured accurate order fulfillment and maintained high productivity levels
- Collaborated with team members
- Operated machinery and equipment to streamline order fulfillment processes
- Conducted quality checks to ensure accuracy and compliance with safety standards
- Collaborated with team members to meet daily operational goals
Call Center Manager
JPMorgan Chase
Columbus, USA
07.2020 - 04.2022
- Managed a team of agents providing domestic and international assistance, including emergency bookings and credit support
- Facilitated training and guidance for agents to enhance problem-solving skills and deliver exceptional customer experiences
- Utilized various software tools to streamline operations and improve service efficiency
- Certified in over 10 relevant courses
Sr. Help Desk Analyst
Teleperformance
Columbus, USA
11.2018 - 05.2020
- Expertly resolved order-related issues, including fraud investigations and customer inquiries
- Managed credit card transactions for customer orders and addressed concerns regarding company services or products
- Developed and maintained effective networking solutions to enhance team performance and customer satisfaction
IT Technician
LTD Home Healthcare
Columbus, USA
01.2018 - 10.2018
- Gained experience in troubleshooting VMware errors and issues effectively
- Managed installation, maintenance, and hardware upgrades for mainframe systems
- Implemented firewall protection to enhance security measures
- Provided support for new sites requiring online capacity setup
Event Services Associate
Laz Parking, Company
Columbus, USA
01.2015 - 12.2017
- Provided exceptional customer service by advising attendees on event logistics and directing them to appropriate locations for game events
- Successfully sold parking tickets for various sports events, contributing to overall sales goals
- Managed traffic flow and engaged with the public to ensure a positive experience during events
- Collaborated with security personnel to maintain safety and monitor parking areas effectively
Education
Associate's degree - Criminal Justice
Columbus State Community College
ColumbusSkills
- Perceptiveness
- Negotiating
- Fluent Skills
- Good Judgment of Character
- Coordination
- Strong Communication skills- Verbal and nonverbal skills
- Customer service
- Conflict management
- Strong communication skills
- Critical Thinking
- Open-Mindedness
- Personability
- Multilingual
- Leadership
- Project management
- Management
- Analysis skills
- Communication skills
- Supervising experience
- Sales
- Negotiation
Certification
CompTIA Security
Languages
somali
Native/ Bilingual
Timeline
Police Cadet
Columbus state/Ohio State highway Patrol Academy
08.2024 - Current
Associate
Amazon
08.2022 - Current
Call Center Manager
JPMorgan Chase
07.2020 - 04.2022
Sr. Help Desk Analyst
Teleperformance
11.2018 - 05.2020
IT Technician
LTD Home Healthcare
01.2018 - 10.2018
Event Services Associate
Laz Parking, Company
01.2015 - 12.2017
CompTIA Security
Associate's degree - Criminal Justice
Columbus State Community College
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