AHMED AWAD
Cairo
Summary
I am an experienced Presales Solution Manager with specialized knowledge in MultiCloud, Cybersecurity, and digital transformation. I excel in identifying customer needs and developing tailored proposals, collaborating across teams to deliver successful projects. My focus on building strong customer relationships and ensuring high-quality outcomes has consistently led to successful project implementations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager - Solution Architect
PwC
05.2025 - Current
- Practice Leadership & Talent Development: Currently leading the Network and Infrastructure practice, overseeing solutioning teams during bidding processes, coaching newcomers, participating in interviews, and playing a key role in talent selection and capability building.
- Lead Presales Activities: Design tailored network and infrastructure solutions aligned with client needs, develop technical proposals, and contribute to RFP responses to support business development and sales efforts.
- Client Engagement & Relationship Management: Act as a trusted advisor by interfacing directly with clients to understand their business challenges, present solutions, and ensure alignment between technical offerings and strategic goals.
- Solution Design & Architecture: Architect scalable, secure, and cost-effective network and infrastructure solutions, leveraging industry best practices and emerging technologies to meet client requirements.
- Thought Leadership & Enablement: Prepare and deliver technical webinars, workshops, and knowledge-sharing sessions to showcase PwC’s capabilities and educate both clients and internal teams.
- Consulting & Advisory Services: Provide expert consultancy on network modernization, cloud infrastructure, cybersecurity, and digital transformation initiatives, ensuring successful implementation and long-term value for clients.
Presales Solution Manager
Atos UK&I
09.2023 - 05.2025
- Gathering the customer requirements.
- End-to-End Solutioning, designing and proposal writing.
- Architecting multi tiered hosting solutions across global Atos Data Centers, AWS and Azure.
- Monitoring solutions using BCM CMF, Nagios, and other tools.
- Patch management using BMC BladeLogic.
- Backup and recovery on-prem solutions Dell Networker and Veeam.
- Multi-Cloud backup data protection and Ransomware protection solutions like Rubrik Enterprise Edition and Dell PPDM , Cyber Recovery Vault and Cyber-Sense.
Presales Solution Architect
Orange Business Europe
08.2018 - 08.2023
- Customer interfacing, designing and proposal writing.
- Architecting datacenters infrastructure, Network and Security.
- Identity and Access Management frameworks using Microsoft Active Directory.
- Designing and pricing the SD-WAN (Overlay and underlay) and Cybersecurity solutions.
- Fortinet and Cisco networks solutions for MPLS and SD-WAN.
- Cisco Viptela, Cisco Meraki, Forti SD-WAN, PAN Prisma SASE, VMWare SASE VeloCloud.
- Fortigates, Internet-Gateways, WAAP, IPS/IDS.
- Cisco ISE for network segmentation, network access control and access management.
Service Manager and Solution Consultant
Orange Business Europe
11.2015 - 08.2018
- Collaborating with the customer to validate and finalize requirements.
- Conducting Workshops for Designing.
- Developing low-level designs tailored to meet customer requirements.
- Implementation of network and cybersecurity solutions.
- Working side by side with the PM to meet the projects timelines.
- Reviewing and optimizing the BoMs.
- Creating guidelines and documentations for the implementation and support teams.
- Interfacing with vendors and customers.
- Legacy Cisco LAN and WAN solution. MPLS, FrameRelay, Internet connections with different grades.
- Fortigates, Internet-Gateways, WAAP, IPS/IDS.
- Implementing VMware virtualization solutions, VCenter, ESXI.
- Automating site implementation processes using Power-Shell scripting for Windows Servers.
- Identity and Access Management frameworks using Microsoft Active Directory.
- Transformation from legacy networks to SDN.
- Cisco and Fortinet SD-WAN solutions.
Level 3 Support / Problem Management
Orange Business Europe
08.2011 - 11.2015
- Provided level 3 technical escalation support.
- Worked on problems with vendors to implement permanent solutions.
- Performed trend analysis of incidents.
Team Lead of Level 2 Support / Incident Management
Orange Business Europe
01.2011 - 08.2011
- Led a team of 7 incident management experts.
- Technically interviewed new candidates and led technology acquisition.
- Managed Level 1 managerial escalations on tickets.
Level 2 Support / Incident Management
Orange Business Europe
01.2008 - 01.2011
- Handled reported incidents on the level of T2 support.
- Managed major changes and upgrades as part of change management.
- Ensured completion of daily, weekly, and monthly maintenance routines.
Level 1 Support / Service Desk
Orange Business Europe
09.2006 - 01.2008
- Interfaced with customers of large accounts.
- Performed level 1 troubleshooting while maintaining SLA.
Education
Bachelor of Engineering -
Ain Shams University
01.2006
Skills
- Azure
- Cisco
- Cybersecurity
- Disaster Recovery
- ESXi
- Firewalls
- Fortinet
- IAM
- Microsoft SQL
- ople Management
- Proposal Writing
- Shell scripting
- Skype
- SQL
- Veeam
- VMWare
- VMWare ESXi
- Windows Server
Certification
- AWS Cloud Practitioner
- PCCET
- CISSP
- MCSE
- CCNP
- CCNA
LANGUAGES
Arabic Native
English Native
German Advanced
Awards
Successfully renewed the contract and extended services for one of Atos's largest clients, including the expansion of hosting services to a multi-cloud environment with AWS and Azure.
Timeline
Senior Manager - Solution Architect
PwC
05.2025 - Current
Presales Solution Manager
Atos UK&I
09.2023 - 05.2025
Presales Solution Architect
Orange Business Europe
08.2018 - 08.2023
Service Manager and Solution Consultant
Orange Business Europe
11.2015 - 08.2018
Level 3 Support / Problem Management
Orange Business Europe
08.2011 - 11.2015
Team Lead of Level 2 Support / Incident Management
Orange Business Europe
01.2011 - 08.2011
Level 2 Support / Incident Management
Orange Business Europe
01.2008 - 01.2011
Level 1 Support / Service Desk
Orange Business Europe
09.2006 - 01.2008
Bachelor of Engineering -
Ain Shams University
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